SUPPLY OF PRODUCTS TERMS & CONDITIONS

SUPPLY OF PRESCRIPTION ONLY MEDICATIONS TERMS & CONDITIONS

SUPPLY OF SESSIONS TERMS & CONDITIONS

LIGHTERLIFE XPRESS SLIMMING CLUB

LIGHTERLIFE E-GIFT CARDS

SUCCESS STORY PRIZE DRAW

BIRTHDAY TREAT DISCOUNT VOUCHER

SUPPLY OF PRODUCTS TERMS & CONDITIONS

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which we supply the LighterLife Foodpacks (‘Foodpacks’) and other products to you.

The Foodpacks and other products are supplied by LighterLife UK Limited, trading as LighterLife, a company registered in England and Wales (company registration no. 03164308) whose registered office is at Unit 1 Camboro Business Park, Oakington Road, Girton, Cambs, England, CB3 0QH.

These terms and conditions apply where you have chosen to purchase Foodpacks and/or other products either direct from LighterLife UK Limited (‘LighterLife’), from a Counsellor at a LighterLife Centre or from a Mentor.

Foodpacks can be purchased with or without group weight management and/or personal development counselling sessions (‘Sessions’), which are provided by LighterLife Group Works Limited or from a Counsellor at a LighterLife Centre . You can order Foodpacks either as individual orders or by ;

  • For individual orders: There is no minimum purchase for Foodpacks (although delivery costs will be charged below a monetary value) and maximum quantities apply for each order.
  • For discounted commitment orders: Products are available under the following purchase options: Single Purchase (Full Price) You may purchase a single Product at the full recommended retail price (“RRP”). Commitment Offer (Discounted Multi-Purchase): Alternatively, you may choose a discounted purchase option whereby: You purchase the first Product at a discounted purchase price when You commit to purchase a second Product at the same discounted price, which will be automatically processed and charged 1 month after your initial purchase. This offer is conditional on completion of both purchases.
  • By Subscripton: To ensure you do not run out of your Foodpacks for your LighterLife Plan, you can place a rolling bi-weekly (meaning every two weeks) order for a variety box of Foodpacks, with your initial order for two weeks renewing automatically.  Included in the subscription price are additional benefits which we will highlight to you when we accept your order. On receipt of your first bi-weekly payment, a contract will be made between you and us, and on each renewal date your order and payment will be processed.

These benefits are available for the subscription period. At any time during the subscription period you can cancel the subscription.

References to ‘I’ ‘we’ or ‘our’ or ‘us’ refer to LighterLife or to a Counsellor or to a Mentor where you are ordering the Foodpacks from them, and ‘you’ and ‘your’ ‘yours’ and ‘yourself’ refer to you as the participant on the LighterLife Programme, and ‘Counsellor’ refers to a weight management counsellor licensed by LighterLife UK Limited. References to a LighterLife Centre refer to a premises operated by a Counsellor or LighterLife.

NOTHING IN THIS AGREEMENT AFFECTS YOUR STATUTORY RIGHTS

Prices

Please note that the prices stated by us for the Foodpacks and other products supplied are confirmed at the time of your order. All prices are expressed inclusive of any VAT payable where applicable. The price of the items does not include any delivery charge which will be charged at the rates applicable at the date of your order and which will be notified to you by LighterLife or the Counsellor or the Mentor at the time of your order. Prices are liable to change at any time, but price changes will not affect your orders that we have confirmed to you in writing.

The discounted price under the Commitment Offer is provided on the condition that both Products are successfully purchased.
If:

  • the second Product is cancelled, or
  • payment for the second Product fails, is declined, or is not completed for any reason,

then we reserve the right to:

  • charge the outstanding discount amount (being the difference between the discounted and full price of the first Product), using the original payment method or any other valid payment method you have provided.

This charge reflects the adjustment of the first Product back to its full RRP.

For subscription orders, the prices for Foodpacks is fixed for as long as the subscription period you choose continues, save for any annual inflationary price increases which may be subsequently applied, and then no earlier than six months after the date of the first purchase made in the subscription period.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item or there is a delay in supplying the items to you, we will not be liable to you. Although we will try to service all your orders, an order of a particular product line can only be fulfilled at our discretion.

Acceptance

For individual orders, your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until payment has been received. Nothing that we say or do will amount to any acceptance of that offer until we have received payment. At any point up until then, we may decline to supply the Foodpacks and/or products to you without giving any reason. At the moment that the Foodpacks and/or products are paid for (and not before), a contract will be made between you and us.

For the Commitment Offer, your order constitutes a binding agreement for both Products, including the automatic second charge.

For existing subscription orders with fixed 4 or 12 week periods, at the end of your subscription  period, you have the choice of either (i) extending your selected period for an additional  4 or 12 week period, or (ii) switch to a rolling bi-weekly rolling order, or (iii) cancel your subscription.  Where you choose to extend your subscription or switch to a rolling bi-weekly rolling order, your contract to purchase Foodpacks will continue until you notify us in writing  that you wish to cancel.

We reserve the right to refuse orders from businesses or from individuals whom we consider are ordering our Foodpacks other than for their own personal consumption.

Delivery

You can have your Foodpacks and products delivered or can collect them from your chosen LighterLife Centre. For delivered Foodpacks and products, you will need to designate the address to which you want your order dispatched. We will not be responsible for orders that are not received through no fault of our own, and cannot be held responsible for any delay in delivery. For Individual orders, the costs of postage/carriage will be added to your order, if applicable. For orders on subscription, the costs of postage/carriage are included.

If you’re not at your designated address to receive your delivery and you’ve not given instructions to leave your parcel with a neighbour or in a safe place you will be left a calling card.

Returns of non-perishable items

We hope you will be happy with your purchase, and we take care to ensure the products are provided to you in good condition. However, should you feel it necessary to return an item because they are damaged or not in accordance with your order, we aim to make the returns process as simple as possible.

When returning your non-perishable products, you are responsible for any postage and/or courier costs unless the products we supplied to you were damaged when delivered or were not in accordance with your order. In those two instances only we will refund your postage costs when we have received and inspected the returned items.

Returns of perishable items

In the case of perishable products (including Lighterlife Foodpacks, meal replacements, and ancilliary food and drink products), if the products received are damaged and you notify us within fourteen days of delivery, we will ask for them to be returned, and we will replace your damaged items and pay the cost of return postage. Your statutory rights are not affected.

Once our perishable goods leave the warehouse they cannot be returned if you change your mind.

Bundles, Kits and Promotional Returns

Non-perishable LighterLife products sold as part of a bundle, kit or promotion may within seven days of delivery be returned individually for refund for that individual item.

If only part of a bundle, kit or promotion is returned for refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your bundle or kit discount amount is greater than the individual unit price/s of the item/s you wish to return, then the item cannot be returned for a refund. For example, if your bundle discount was £10, and you return some of the items for a refund, the £10 will be deducted from your refund amount.

Use of Foodpacks

Foodpacks are only available to persons aged at least 16 years of age, with a Body Mass Index (BMI) of more than 18.5, who are complying with the LighterLife Medical protocol. You should follow any instructions for consuming the Foodpacks which are issued in writing by us with your order or which are displayed on the LighterLife web-site at www.lighterlife.com.

For all LighterLife weight-loss and weight-management plans follow the Foodpack usage advice in the LighterLife written materials provided when you started your plan. The Foodpacks are supplied to you and are expected to be used in conjunction with LighterLife terms and conditions. The Foodpacks are supplied on a strictly not for re-sale basis, and should not be advertised for re-sale.

Cancellation and Changes to your Order

  • For individual orders, you can cancel any of your current orders prior to fulfilment by us.
  • For the commitment offer, you may cancel your first purchase prior to fulfilment by us. Once the first Product has been dispatched, cancellation of the second Product will trigger the discount clawback charge as described in ‘Price’ above.
  • Non perishable products that are unused and in new condition can be returned and will be refunded if we are informed within 14 days of receiving the goods, however any Foodpacks already despatched to you cannot be returned and will not be refunded because they are perishable food products.
  • Subscriptions can be cancelled any time with no fee, you will need to request cancellation of your subscription by submitting this form, your subscription will remain as active until one of our team contacts you to confirm your cancellation. If you are due your next order before the team actions your request, your order will still be billed and shipped to you.
  • For changes to future orders under subscription, LighterLife can at your request change your order subject to availability and the cost of the alternative products being the same as your original order. On your instruction we can manually change the fulfilment of the future subscription orders.

Payment

  • For individual orders, payment for Foodpacks and other products must be made in advance by credit or debit card. Your authority for payment must be given at the time of placing your order, and you will be charged at the time when your order is confirmed. Payments made directly at a LighterLife Centre must be made in advance by cash, cheque, credit or debit card at the LighterLife Centre’s discretion. You can normally pay by Mastercard or Visa credit card, Maestro or Visa debit card.
  • By selecting the Commitment Offer, you:
    – Authorise us to store your payment details, and
    – Authorise the automatic charge for the second Product approximately 31 days after your first purchase.
  • If payment cannot be collected, we may retry and/or apply the discount clawback described above.
  • For orders on subscription, following your first instalment we will ask your permission to automatically bill you in equal automatic instalments payable in advance over the subscription period. The first instalment is made with your order, and the second weekly instalment is payable by automatic billing within 11 days of your subscription order or the nearest banking day before or after that day 11 (for bi-weekly delivered subscriptions).
  • The subsequent instalments will be payable in 14 day cycles from the date of your second instalment by automatic billing (for bi-weekly delivered subscriptions).
  • Payment can be by credit or debit card including MasterCard or Visa credit card, Maestro or Visa debit card. The automatic billing will continue for the period of the subscription. You can then renew your subscription at any time.

To the full extent permitted by law, our liability to you in connection with any order will not exceed the total price charged for the relevant products.

Our promises to you

We value you as a client and we will use reasonable care and skill in delivering the Foodpacks and other products to you.

Your promises to us

  • Where LighterLife’s protocol is to check your physiological and psychological status, you confirm that you have read and completed (or will complete) carefully the Wellness Profile Form and/or the Wellness Update Form, that the information you have supplied is accurate and that you are complying with any medical monitoring required by your GP and are able to participate in the Plan(s) you have applied for.
  • Any questions concerning your health and your ability to participate in the Plan(s) have been discussed with your doctor, or will be discussed with your doctor, before you participate;
  • You are responsible for your own health and will inform your doctor and/or your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife if you experience any changes in your health while you participate in the Plan(s);
  • You will inform your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife of all prescription medications, non-prescription medications, diet aids, and supplements which you are taking, and any changes in dosage;
  • You understand that none of LighterLife’s employees or LighterLife Counsellors or LighterLife Mentors are health care practitioners and cannot be expected to diagnose, recognise or treat individual health problems and no information or documentation provided by us should be considered to be medical advice or opinion;
  • You will inform your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife of any doctor or health care professional directed diet or exercise modifications or restrictions;
  • You understand that none of the LighterLife Plan(s), food or meal replacements are intended for use by anyone under 16 years of age, anyone with a Body Mass Index (BMI) of 18.5 or under, pregnant women or those with medical conditions listed by LighterLife as a medical contraindication to a Plan. Those with a medical condition or who take medications are encouraged to seek medical advice before embarking on any weight management programme.
  • You will follow all the LighterLife Plan(s) protocols as advised and directed by LighterLife. Failure to follow the LighterLife Plan(s) protocol and recommendations may involve the risk of developing serious health complications.

General

These Terms and Conditions are personal to you and cannot be assigned by you; do not confer any rights to any third party; and shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be decided only by the English courts.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer Services

If you have any queries, you can contact us by e-mail help@lighterlife.com.

Data Protection

We are committed to protecting your privacy and personal information, including sensitive personal data relating to your health and other matters (“Personal Data”). All Personal Data you supply will be held and handled in accordance with LighterLife’s privacy policy (which can be accessed at www.lighterlife.com/privacy-policy). LighterLife is the Data Controller for the purposes of relevant Data Protection legislation (save in certain circumstances our credit card payment contractor may act as Data Controller in respect to fraud screen services). For the purposes of providing the Programme(s) your Personal Data may be transferred to LighterLife group companies and/or other carefully selected entities (including licensed Counsellors or licensed Friends of LighterLife who deliver or support the programme). By accepting these terms and conditions, you give your express consent to such transfer and handling.

As explained in our Privacy Policy, you can exercise your right to prevent processing of your personal data and “opt out” at anytime by emailing us at privacy@lighterlife.com inserting “UNSUBSCRIBE” as the subject.

You agree to let us know of any changes to the Personal Data which you have provided to us in order that the information we hold is accurate and up to date. We reserve the right to terminate the Agreement if any of the information you have provided to us is untrue or we have reason to believe that it may be so.

The LighterLife On-line Store is operated by LighterLife UK Limited Company Registration No:3164308 VAT No: 666003451 (and acts as disclosed agent for separate supplies of Sessions by LighterLife Group Works Limited)

Last updated: 28th April 2026

SUPPLY OF PRESCRIPTION ONLY MEDICATIONS TERMS & CONDITIONS

Please read these product terms and conditions carefully as they set out the terms under which we arrange the supply of medicated weight management treatments including Mounjaro® (tirzepatide) and Wegovy® (semaglutide) products being prescription only medications (‘Medication’) which can only be supplied with a valid prescription issued by an appropriately authorised prescriber to you.

The supply of Medication is arranged by LighterLife UK Limited, trading as LighterLife, a company registered in England and Wales (company registration no. 03164308) whose registered office is at Unit 1 Camboro Business Park, Oakington Road, Girton, Cambs, England, CB3 0QH.

These terms and conditions apply where you have chosen to purchase Medication from LighterLife UK Limited (‘LighterLife’).

References to ‘I’ ‘we’ or ‘our’ or ‘us’ refer to LighterLife, and ‘you’ and ‘your’ ‘yours’ and ‘yourself’ refer to you as the participant on the LighterLife Programme, and ‘Counsellor’ refers to a weight management counsellor licensed by LighterLife UK Limited. References to a LighterLife Centre refer to a premises operated by a Counsellor or LighterLife. Reference to a ‘prescription’ in these terms shall be deemed to apply to repeat prescriptions where applicable.

NOTHING IN THIS AGREEMENT AFFECTS YOUR STATUTORY RIGHTS

Medication is supplied on a four-week rolling subscription basis. Your subscription renews every four weeks. Before each supply, a clinician engaged by an independent pharmacy (‘Pharmacy’) will determine whether it remains clinically appropriate to issue a further prescription to you. Renewal of your subscription does not guarantee that a prescription will be issued.
In addition to these four-week clinical reviews, your treatment will be subject to formal clinical reviews at intervals of approximately 6 months from the start of treatment, or sooner if clinically indicated. These reviews will assess your progress, response to treatment and whether ongoing prescribing remains appropriate.

Use of Medication

Medication is only available to persons aged at least 18 years of age and who meet the criteria as described in the manufacturers prescribing requirements, or to those who are currently on medication and can provide proof of prescription obtained from another supplier within a suitable timeframe. Before using any Medication provided through your subscription, you should carefully read any information which accompanies the product (including, but not limited to, the patient dispensing label, the patient information leaflet and/or manufacturer’s guidelines) and you acknowledge and agree that you will only use the product in accordance with such information. Any failure to follow such information is at your own risk.

The Medication is supplied on a strictly not for re-sale basis and should not be advertised for re-sale. You accept that Medications are solely for your own personal use. The pens must be discarded four weeks after opening as the efficacy of the drugs cannot be guaranteed after this time.

You should stop taking the Medication and seek immediate advice from a doctor or other health care practitioner if you experience any significant side effects, before restarting the Medication.
By using the prescribed Medication you understand and accept that they are not to be used in an emergency situation or instead of any advice or guidance from your local general practitioner (GP). IF YOU BELIEVE THAT YOU ARE IN AN URGENT OR EMERGENCY SITUATION YOU SHOULD IMMEDIATELY DIAL 999 OR SEEK ALTERNATIVE EMERGENCY MEDICAL SERVICES. If you have medical conditions or concerns which are not related to your use of our products or our clinicians then you should consult with your local doctor/GP.

Acceptance
You understand and accept that the issue of a prescription for Medication is subject to clinical suitability.

Information on our website is indicative only and Medication plans are subject to a full clinical eligibility check. Indications regarding potential access to Medication are not legally binding terms of this agreement. Should a particular Medication become clinically unsuitable (whether as a result of a change in your clinical presentation, health, tolerance of Medication or for any other reason), dispensing of that Medication will be discontinued.

We send medical information electronically and securely to the Pharmacy, where a clinician will review the information you have submitted in determining whether your use of Medication is clinically appropriate. If eligible for the use of Medication, we will send you an email confirming that your plan has been accepted and that a prescription has been issued by the Pharmacy, and your subscription accepted. A contract will then come into existence between us and yourself. Any order for Medication found to be clinically inappropriate will not be fulfilled. No prescription will be issued, and a refund issued for the Medication element of your order.

The Pharmacy will dispense and dispatch Medication on the same or next working day, once clinical eligibility is determined by the Pharmacy.
If the clinician requires further information, you will receive an email from our in-house medical team. The subscription request will not be processed until you have replied to the clinician’s request. This must be within 10 days of signing up to the subscription for the Medication. If you fail to reply within this timeframe, your subscription will be declined, and a full refund issued for the Medication element of your order.

Our promises to you
We value you as a client and we will use reasonable care and skill in arranging the delivery of the Medication to you.

Your promises to us when you order Medications and LighterLife Foodpacks in the same order:
• Where LighterLife’s protocol is to check your physiological and psychological status, you confirm that you have read and completed (or will complete) carefully the Wellness Profile Form and/or the Wellness Update Form, that the information you have supplied is accurate and that you are complying with any medical monitoring required by your GP and are able to participate in the LighterLife Plan(s) you have applied for;
• You understand that your order for Medication is dependent on a pharmacist independently assessing your completed Medical Questionnaire Form and issuing you with a prescription, for which the pharmacist is solely responsible for before they can despatch the Medication to you.
• Any questions concerning your health and your ability to participate in the Plan(s) have been discussed with your doctor, or will be discussed with your doctor, before you participate;
• You are responsible for your own health and will inform your doctor and/or your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife if you experience any changes in your health while you participate in the Plan(s);
• You will inform your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife of all prescription medications, non-prescription medications, diet aids, and supplements which you are taking, and any changes in dosage;
• You understand that none of LighterLife’s employees or LighterLife Counsellors or LighterLife Mentors are health care practitioners and cannot be expected to diagnose, recognise or treat individual health problems and no information or documentation provided by us should be considered to be medical advice or opinion;
• You will inform your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife of any doctor or health care professional directed diet or exercise modifications or restrictions;
• You understand that the LighterLife Medication Plan is not intended for use by anyone under 18 years of age, anyone with a Body Mass Index (BMI) of 18.5 or under, pregnant women or those with medical conditions listed by LighterLife as a medical contraindication to a Plan. Those with a medical condition or who take medications are encouraged to seek medical advice before embarking on any weight management programme.
• You will follow all the LighterLife Plan(s) protocols as advised and directed by LighterLife. Failure to follow the LighterLife Plan(s) protocol and recommendations may involve the risk of developing serious health complications.

Your promises to us when you order Medications only:
• You confirm that you have read and completed (or will complete) carefully the Medical Questionnaire Form, that the information you have supplied is accurate and that you are complying with any medical monitoring required by your GP and are able to purchase the Medications you have applied for.
• Any questions concerning your health and your ability to purchase the Medications have been discussed with your doctor, or will be discussed with your doctor, before you consume them.
• You are responsible for your own health and will inform your doctor if you experience any changes in your health while you use the Medications;
• You understand that none of LighterLife’s employees or LighterLife Counsellors or LighterLife Mentors are health care practitioners and cannot be expected to diagnose, recognise or treat individual health problems and no information or documentation provided by us should be considered to be medical advice or opinion;
• You understand that your order for Medication is dependent on a pharmacist independently assessing your completed medical questionnaire and issuing you with a prescription, for which the pharmacist is solely responsible for before they can despatch the Medication to you.
• You understand that the LighterLife Medication Plan is not intended for use by anyone under 18 years of age, anyone with a Body Mass Index (BMI) of 18.5 or under, pregnant women or those with medical conditions listed by LighterLife as a medical contraindication to a Plan. Those with a medical condition or who take any medications are encouraged to seek medical advice before ordering and consuming the Medications.

Prices
Please note that the prices stated by us for the Medication supplied are confirmed at the time of your order. All prices are inclusive of any VAT payable where applicable. The price of the items does not include any delivery charge which will be charged at the rates applicable at the date of your order and which will be notified to you by LighterLife at the time of your order.

For subscription orders, the price of your Medication is determined by your prescribed dosage and may change if your dosage changes during your treatment. We may also revise our subscription prices from time to time to reflect changes in our costs, including supplier pricing, inflation, regulatory requirements or other factors affecting the provision of the Medication. Where we increase the price of your subscription, we will give you at least 14 days’ advance notice before the revised price takes effect. If you do not wish to continue at the new price, you may cancel your subscription before your next renewal date without incurring any cancellation fee.

Payment
• For orders on subscription, following your first instalment we will ask your permission to automatically bill you in equal automatic instalments payable in advance over the subscription period. The first instalment is made with your order, and the second and subsequent instalments are payable by automatic billing within 28 days of your subscription order or the nearest banking day before or after that day.
• Payment can be by credit or debit card including MasterCard or Visa credit card, Maestro or Visa debit card. The automatic billing will continue on a 4 week rolling basis until your subscription is cancelled.

Availability
If for any reason beyond our reasonable control, we are unable to supply a particular item or there is a delay in supplying the items to you, we will not be liable to you. Although we will try to service all your orders, an order of a particular product line can only be fulfilled at our discretion and subject to availability.

Delivery
As a part of your subscription, we will let you know when the products can be despatched to you or we will contact you with an estimated delivery date. You agree that a signature will not be required on receipt of delivery and consent to the products being posted through the letter box at the delivery address, or left in a safe space by the courier. You confirm that the delivery address is suitable for Medicines to be safely posted or left. We will not be responsible for orders that are not received through no fault of our own, and cannot be held responsible for any delay in delivery or for the storage conditions at your address. For orders on subscription, the costs of postage/carriage are included.

If you are not at your designated address to receive your delivery and it is not possible to post the parcel through the letter box the courier may, according to their policies, either leave you a note informing you how to rearrange delivery, or leave your parcel with a neighbour, or leave your parcel at a safe place. Where the parcel is taken to the delivery depot, we canot be responsible for how the products are stored at that depot, and if you do not then collect the products from a delivery depot or promptly contact us to re-arrange delivery, we will contact you for further instructions and details (including details of any additional delivery costs). If we are unable to contact you or re-arrange delivery or collection we may end the contract and ‘Our rights to end the contract’ will apply. If a scheduled delivery is missed or if you experience any issues with your subscription delivery, then you must let notify us within 7 (seven) working days by e-mailing us at Help@lighterlife.com.

Disclaimers
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Subject to the above, we will use reasonable care and skill in providing the Medication and related services. To the fullest extent permitted by law, our total liability to you arising out of or in connection with your subscription, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total amount paid by you for the relevant Medication or subscription giving rise to the claim.

We shall not be liable for any loss or damage arising from your failure to follow the instructions provided with the Medication, your failure to provide complete and accurate medical information, or your use of the Medication other than in accordance with the advice of the prescribing clinician and the accompanying patient information.

4-Week rolling subscriptions:
By commencing prescription only Medication, you agree to a rolling 4-week subscription that will renew automatically at the end of each term until cancelled by you, or terminated by us, in accordance with these Terms. The continuation of your subscription is subject to use of Medication remaining clinically appropriate. As the subscription renews automatically, you must promptly notify us in writing of any material changes to your medical history that may affect eligibility for or suitability for Medication. The subscription includes:
• supply of the prescribed Medication, and where required, needles for administration of your prescribed medication.
• ongoing clinical checks to ensure suitability for prescription Medication.
• home delivery of products.

Your subscription does not include the provision of a sharps bin. If your treatment requires injectable Medication, you are responsible for obtaining and funding an appropriate sharps bin for the safe storage and disposal of used needles in accordance with local disposal requirements.

By placing your initial order, you authorise us to collect payment using the debit or credit card you have provided through a Continuous Payment Authority (“CPA”). This authorisation allows us to charge your payment method for:
• your initial subscription payment at the time your first prescription is approved;
• your second subscription renewal 21 days after your first prescription is approved, provided a suitably qualified prescriber has determined that it remains clinically appropriate to issue a further prescription;
• each subsequent subscription renewal every 28 days, provided a suitably qualified prescriber has determined that it remains clinically appropriate to issue a further prescription; and
• any revised subscription price that has been notified to you in accordance with these Terms.

Medication is delivered within the UK only. We do not accept liability for any onward transport or strorage of deliveries by customers or third parties outside of our control.

You are responsible for ensuring that your payment details remain accurate and up to date. If a payment cannot be successfully processed, we may contact you to request an alternative payment method. We reserve the right to suspend or cancel your subscription if payment is not received.

Cancellation of your Order
• Subscriptions can be cancelled any time with no cancellation fee. You will need to request cancellation of your subscription by submitting this form, your subscription will remain as active until a member of our team contacts you to confirm your cancellation. If you are due your next order before the team actions your request, your order will still be billed and shipped to you.
• If you want to make any changes to your subscription which cannot be made via ‘My Subscriptions’ in the Members area of our website, please contact us at WLM@lighterlife.com. If the change you have asked for is possible, we will let you know about any changes we need to make to the price of the subscription, the timing of delivery or anything else which is different as a result of the change. We will also check whether you want to go ahead with the subscription on this basis. If we cannot make the change or you are not happy with the consequences of making the change, you may want to cancel your subscription.

Cancellation of payment authority:
You may cancel your Continuous Payment Authority at any time by cancelling your subscription in accordance with these Terms or by contacting your card issuer. Please note that cancelling your Continuous Payment Authority without cancelling your subscription may result in missed payments and suspension or termination of your subscription. Where a payment is due shortly after your cancellation request is received, we may still process that payment if your next order has already entered the prescribing or fulfilment process.

Where we increase the subscription price, we will give you reasonable advance notice before the revised price is charged. If you do not wish to continue at the new price, you may cancel your subscription before your next renewal date without incurring any cancellation fee.

You can cancel your 4-week rolling subscription at any time to prevent it from renewing into the following month. To ensure your cancellation takes effect before the next order is generated, you must submit your cancellation request at least two (2) working days before your next scheduled order date. Cancellation requests made after this time may result in one final dispatch and payment before the cancellation takes effect.

We will confirm receipt of your cancellation notice in writing by email. Once confirmed, your subscription will terminate at the end of your current plan, and no further charges will apply. All product deliveries will continue as scheduled until your current plan expires.
We reserve the right to cancel your subscription at any time on notice to you.

If we are unable to accept your subscription, we will let you know and you will be refunded in full to the same payment method. We cannot accept your subscription if use of Medication is not confirmed as clinically appropriate by a suitably qualified prescriber. Sometimes we also cannot accept subscriptions because products are out of stock, because of unexpected limits on our resources, because we have noticed an error in the price or description of products or because we are unable to meet a delivery deadline that you have specified.

Refunds may take up to 7-10 working days to appear in your bank account.

Returns of Prescription Medications
We hope you will be happy with your purchase, and we take care to ensure the Medication is provided to you in good condition. However, should you need to return an item because it is damaged or not in accordance with your order, we aim to make the returns process as simple as possible.

If the Medication received is damaged or defective, and you notify us within fourteen days of delivery, we will ask for them to be returned, and we will replace your damaged items and pay the cost of return postage. Your statutory rights are not affected.

Prescription Medications are exempt from the standard 14-day cooling off distance selling cancellation rights. Once dispensed, Medication cannot be returned to us, or to the dispensing pharmacist for re-sale and so refunds are not available for these products where the Medication is unused or unwanted. You should take it to any local pharmacy for safe, environmentally friendly disposal.

General
These Terms and Conditions are personal to you and cannot be assigned by you; do not confer any rights to any third party; and shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be decided only by the English courts.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer Services
If you have any medication subscription queries, you can contact us by e-mail at WLM@lighterlife.com.

If you have any post sale/delivery queries you can contact us by email at help@lighterlife.com.

Data Protection
We are committed to protecting your privacy and personal information, including sensitive personal data relating to your health and other matters (“Personal Data”). All Personal Data you supply will be held and handled in accordance with LighterLife’s privacy policy (which can be accessed at www.LighterLife.com/privacy-policy). LighterLife is the Data Controller for the purposes of relevant Data Protection legislation (save in certain circumstances our credit card payment contractor may act as Data Controller in respect to fraud screen services). For the purposes of providing the Programme(s) your Personal Data may be transferred to LighterLife group companies and/or other carefully selected entities (including licensed Counsellors or licensed Friends of LighterLife who deliver or support the programme, and to independent pharmacies who authorise and issue prescriptions for use of each Medication and despatch the Medication to you). By accepting these terms and conditions, you give your express consent to such transfer and handling.

As explained in our Privacy Policy, you can exercise your right to prevent processing of your personal data and “opt out” at any time by emailing us at privacy@LighterLife.com inserting “UNSUBSCRIBE” as the subject.

You agree to let us know of any changes to the Personal Data which you have provided to us in order that the information we hold is accurate and up to date. We reserve the right to terminate the Agreement if any of the information you have provided to us is untrue or we have reason to believe that it may be so.

The LighterLife On-line Store is operated by LighterLife UK Limited Company Registration No:03164308 VAT No: GB666003451 (and acts as disclosed agent for separate supplies of Sessions by LighterLife Group Works Limited)

Last updated: 11th August 2026

SUPPLY OF SESSIONS TERMS & CONDITIONS

These terms set out the conditions on which your Weight Management Counsellor (‘Counsellor’) licensed by LighterLife UK Limited (‘LighterLife’) will provide weight-management and/or personal development group counselling sessions (‘Sessions’).  (They do not apply to LighterLife2U telephone or on-line Sessions provided by LighterLife Group Works Limited where separate terms and conditions apply).

References to ‘we’ or ‘our’ or ‘us’ or ‘Counsellor’ refer to a Counsellor licensed by LighterLife, and ‘you’ and ‘your’ and ‘yours’ and ‘yourself’ refer to you as the participant in the LighterLife Session.

References to a ‘LighterLife Centre’ refer to premises operated by a Counsellor or by LighterLife.

In addition to Counsellors, LighterLife Group Works Limited is a licensed provider of group counselling sessions at LighterLife Centres operated by LighterLife, which can also independently provide group counselling sessions. (LighterLife Group Works limited is a company registered in England and Wales (company registration no. 08108611 and VAT no: 139 7896 47) whose registered office is at Unit 1 Camboro Business Park, Oakington Road, Girton, Cambs, England, CB3 0QH.

References to a ‘Session’ refers to a weight management and/or personal development group counselling session. These can be delivered by telephone, on-line, or face to face at your chosen LighterLife Centre. Where LighterLife 2U telephone or on-line group sessions are selected, they are provided by LighterLife Group Works Limited under separate terms and conditions. The supply of Foodpacks or other products is independent of the Session, and can be separately purchased from either your Counsellor, your Mentor or LighterLife, should you decide to buy any products.

The cost for each Session is normally £15 inclusive of VAT at recommended retail prices. Product and other services are supplied separately by your licensed weight management Counsellor or by LighterLife. You can visit LighterLife’s web-site at www.lighterlife.com for the terms and conditions of supply of products, which can separately be purchased from LighterLife.

NOTHING IN THIS AGREEMENT AFFECTS YOUR STATUTORY RIGHTS

Your attendance at Sessions

You are expected to attend and pay for each Session that you book (usually a 4-week module). Twenty seven years of experience has shown that the clients who do best in the long term are the ones who attend group counselling sessions through their weight loss, and continue to do so through long term management

Your place in each Session is reserved for you and is paid for either weekly or 4-weekly in advance. Should you book and pre-pay for a Session and then cancel at short notice, or not attend, the Session is forfeited and no refund will be paid for that Session.

The Sessions that you pay for are personal to you and cannot be transferred to any other person. When you participate by telephone we may ask you some security questions to confirm your identity.

The dates and times we publish for these Sessions may be subject to change where unavoidable circumstances arise. We cannot be held responsible for circumstances, or any delays, which are outside our reasonable control.

For so long as you comply with the terms and conditions of LighterLife you can purchase Sessions direct from your chosen LighterLife Centre. You can purchase LighterLife Foodpacks and other products from LighterLife UK Limited, from your chosen LighterLife Centre (note that not all LighterLife Centres hold Foodpacks) or from your chosen Mentor.  Your purchase of either Sessions or Foodpacks is not dependent on the purchase of the other.

Group counselling sessions may be recorded for training and quality control purposes only. By participating in any group session you give your consent to the session being recorded by LighterLife. Where a recording is made, the copyright in the recording will be the property of LighterLife. As the group counselling sessions are confidential we cannot, without each of the participants consent, disclose copies of the recordings to you or other clients or any other person who is not an employee or licensed Counsellor of LighterLife or its affiliate companies’.

Payment

Prices for Sessions are subject to change, and are in accordance with the respective suppliers price list at the time you pay for your order. Any change to prices will not affect orders that we have confirmed in writing to you. Payment on-line or by telephone for Sessions must be made in advance by credit or debit card. Payments made directly at a LighterLife Centre must be made in advance by cash, cheque, credit or debit card at the LighterLife Centre’s discretion. You can normally pay by MasterCard or Visa credit card, Maestro or Visa debit card.

To the fullest extent permitted by law, our liability to you in connection with any order for Sessions will not exceed the total price paid for the relevant items. Each order that you place will be a separate contract.

Our promises to you

We value you as a client and we will use reasonable care and skill in delivering the Sessions.

Your promises to us

Where LighterLife’s protocol is to check your physiological and psychological status, you confirm that you have read and completed (or will complete) carefully the Wellness Profile Form and/or the Wellness Update Form, that the information you have supplied is accurate and that you are complying with any medical monitoring required by your GP  and are able to participate in the Programme(s) you have applied for. You acknowledge and confirm that:

  1. Any questions concerning your health and your ability to participate in the Programme(s) have been discussed with your doctor, or will be discussed with your doctor, before you participate;
  2. You are responsible for your own health and will inform your doctor and your Counsellor and/or administrator at your LighterLife Centre or LighterLife if you experience any changes in your health while you participate in the Programme(s);
  3. You will inform your Counsellor and/or administrator at your LighterLife Centre or LighterLife of all prescription medications, non-prescription medications, diet aids, and supplements which you are taking, and any changes in dosage;
  4. You understand that none of LighterLife’s employees or LighterLife Counsellors are health care practitioners and cannot be expected to diagnose, recognise or treat individual health problems and no information or documentation provided by us should be considered to be medical advice or opinion;
  5. You will inform your Counsellor and/or administrator at your LighterLife Centre or LighterLife of any doctor or health care professional directed diet or exercise modifications or restrictions;
  6. Failure to follow the Programme(s) protocol and all the food and meal replacements recommended by your LighterLife Centre or LighterLife may involve the risk of developing serious health complications; and
  7. You understand that none of the LighterLife Programme(s), food or meal replacements are intended for use by anyone under 16 years of age, anyone with a Body Mass Index (BMI) of 18.5 or under, pregnant women or those with medical conditions, and such people are encouraged to seek medical advice before embarking on any weight management Programme.

 

General

This agreement is personal between you and us, does not confer rights to any third party, and can only be changed or terminated in writing. Without affecting your rights this agreement can be assigned by LighterLife or LighterLife Group Works Limited, and where this occurs, LighterLife or LighterLife Group Works Limited will notify you in writing. English law applies and any dispute will be decided only by English courts.

You acknowledge neither we nor anyone else have made any representation or promise upon which you relied that is not stated in this Agreement.

To the extent permitted under English law our liability shall be limited to any sums paid by you for Programme membership (if any) and/or the services in question, as the case may be. Nothing in this Agreement shall be deemed to limit our liability for death or personal injury caused by our negligence. In any event we shall not be liable to you for any indirect, special or consequential loss or loss of goodwill or loss of profit or lost opportunity.

You may terminate this agreement for any reason on giving us 30 days’ written notice. We may terminate this agreement by written notice to you at any time if you fail to pay on time or do not comply with your obligations under this agreement.

Customer Services

If you have any query or would like to provide feedback, you can contact us by email help@lighterlife.com.

Data Protection

We are committed to protecting your privacy and personal information, including sensitive personal data relating to your health and other matters (“Personal Data”). All Personal Data you supply (which includes the recordings of LighterLife group sessions) will be held and handled in accordance with LighterLife’s privacy policy (which can be accessed at www.lighterlife.com/privacy-policy). LighterLife is the Data Controller for the purposes of relevant Data Protection legislation (save in certain circumstances our credit card payment contractor may act as Data Controller in respect to fraud screen services). For the purposes of providing the Programme(s) your Personal Data may be transferred to LighterLife group companies and/or other carefully selected entities (including licensed Counsellors or licensed Friends of LighterLife who deliver or support the programme). By accepting these terms and conditions, you give your express consent to such transfer and handling.

As explained in our Privacy Policy, you can exercise your right to prevent processing of your personal data and “opt out” at anytime by emailing us at privacy@lighterlife.com inserting “UNSUBSCRIBE” as the subject.

You agree to let us know of any changes to the Personal Data which you have provided to us in order that the information we hold is accurate and up to date. We reserve the right to terminate the Agreement if any of the information you have provided to us is untrue or we have reason to believe that it may be so.

The LighterLife On-line Store is operated by LighterLife UK Limited Company Registration No:3164308 VAT No: 666003451 (and acts as disclosed agent for separate supplies of Sessions by LighterLife Group Works Limited).

Last updated: 8th November 2022


 

 

LIGHTERLIFE XPRESS SLIMMING CLUB

Membership Information

Your participation in Xpress meetings is free – there is no joining fee and no attendance fee to join Xpress Slimming Club (‘Xpress’). You are under no obligation to purchase LighterLife products or services.

When you join Xpress, you have free access to LighterLife’s on-line support portal where you will find useful information for supporting your journey to losing weight, and where you can record your weight at different times.

Participation in Xpress meetings is not available to members under the age of 18. Advice given at meetings is not intended for use by those under 18.

Attending an Xpress meeting and all associated services are not intended to be an alternative for any advice or treatment prescribed by a doctor or health practitioner. Your attendance and participation in Xpress does not, by itself, guarantee that you will lose any weight. The LighterLife website is for information purposes only, and is not intended to be advice or to be used to diagnose or treat a health problem. If you have a medical condition you should consult your doctor, and when changing your diet you should discuss this with your doctor.

It is the responsibility of each member to ensure that there are no medical reasons why they should not embark upon a slimming campaign with LighterLife. Members should check with their doctor if they have any concerns or queries.

When joining Xpress, you will be asked to complete a short health questionnaire in accordance with our medical protocol before starting a weight loss and weight management plan. You consent to LighterLife using your personal data for the purposes set out in our Privacy Policy under the heading ‘How we use your information’. LighterLife is committed to protecting your privacy, and all personal data that we collect from you will be used and processed in accordance with our Privacy Policy, which you should read at Privacy Policy.

You can leave Xpress at any time, and if you do, please let us know your reasons for leaving. If you want to contact us to discuss your concerns, do not hesitate to email us at contact@lighterlife.com.

For more information on LighterLife, please visit www.lighterlife.com where you will also find our terms and conditions that apply to all the LighterLife programmes and the sale of Foodpacks and allied products.

Choice of Lighterlife programmes and Products

Members of Xpress can migrate to a LighterLife programme (telephone or group counselling sessions) at any time, and purchase LighterLife Foodpacks from the Mentor. The Foodpacks are currently zero rated for VAT purposes. Prices for LighterLife programmes are subject to VAT.

LighterLife Products shop terms and conditions SUPPLY OF PRODUCTS TERMS & CONDITIONS

LighterLife Sessions terms and conditions SUPPLY OF SESSIONS TERMS & CONDITIONS

LighterLife telephone or on-line group counselling Sessions terms and conditions SUPPLY OF TELEPHONE OR ON-LINE GROUP COUNSELLING SESSIONS TERMS & CONDITIONS (by LighterLife Group Works Limited)

Disclaimer

The Mentor who organises the venue and runs your Xpress meetings is self-employed and licensed by LighterLife. It is the Mentor who is responsible for your safety during each Xpress session.

The information provided at Xpress meetings is based on our best understanding of nutritional, dietary research and cognitive behaviours. This follows generally accepted standards of dietary recommendations in the United Kingdom.

Participation in Xpress meetings and all associated services are not intended as a substitute for any advice or treatment prescribed by a doctor.

The time and venue for Xpress meetings may be subject to change and we cannot be held responsible if meetings are re-arranged or are interrupted.

LIGHTERLIFE e-Gift Cards

You can purchase e-Gift cards purchased on-line at lighterlife.com in four set amounts: £10, £25, £50 or £75. These are available in the United Kingdom and Channel Islands. We can only e-mail you the cards when you have a postal code address in the United Kingdom or Channel Islands.

Redemption of e-Gift cards:

  • can be redeemed online at lighterlife.com. Each e-Gift card will have a unique code.
  • may be used to purchase LighterLife products of a higher price than the amount on the card, on payment of the difference.
  • cannot be exchanged for cash or used to buy another e-gift card, and cannot be re-sold. They are not cheque guarantee, credit or charge cards.
  • if any item purchased with an e-gift card is subsequently exchanged for an item of a lower price or refunded in accordance with our terms and conditions (see www.lighterlife.com/terms-conditions/), any money owing will be refunded to you.
  • if you do not spend the entire balance on the e-gift card, the remaining balance will be updated after each transaction.
  • When paying by e-Gift card, if the total cost of your purchase exceeds the balance on your e-Gift card, you will be asked to enter your credit or debit card details. This is to prove you are over 18 years of age and to make up the balance if there are insufficient funds on your gift card.

Period of validity:

e-Gift Cards are valid for 12 months from the date of purchase of the card. If unused within this time the card will be deemed inactive and any remaining balance lost.

Any remaining balance will be cancelled on expiry of the validity period.

e-Gift card balances can be obtained online via your My Account area, contacting your Mentor, or by contacting us by e-mail help@lighterlife.com.

Cancellation:

  • Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
  • Under the Consumer Contracts Regulations, when you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Further details are available on request.

Legal Notices

LighterLife will not accept liability for lost or stolen cards or for any unauthorised use of the e-Gift cards.

Any funds on an eGift Card are not covered by the Financial Services Compensation Scheme. In the unlikely event of LighterLife becoming insolvent some or all funds on any eGift Card held may not be available to be spent.

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. The full LighterLife privacy policy can be found at  www.lighterlife.com/privacy-policy/ 

All intellectual property rights in the LighterLife e-Gift personalised service are licensed (not sold) to you. You have no intellectual property rights in, or to, the LighterLife  e-Gift personalised service other than the right to use them in accordance with these terms and conditions.

These terms and conditions are governed by English law and you can bring legal proceedings in the English courts.

Changes to the Gift Card Terms and Conditions:

LighterLife reserves the right to exclude specific products from purchase via e-Gift cards and to amend the terms and conditions of e-Gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

SUCCESS STORY PRIZE DRAW

1. This is a national (UK and Channel Islands) monthly prize draw for LighterLife clients who have a success story of being on plan to reaching their goal weight or have already achieved their goal weight. This prize draw is organised  by LighterLife UK Ltd and is not part of or connected to any local promotions run by individual LighterLife Mentors at this time.

How to enter:

2. This prize draw is free to enter and no purchase is necessary.

3. Entries must be made in one of three ways, either by (i) completing the web-form, or (ii)  by e-mail to mystory@lighterlife.com, or (ii) via your LighterLife mentor.  Your entry must be received by mid-night on the last working day of each calendar month.

4. Only one entry per person. No entrant may win more than one prize in any month.

5. LighterLife accepts no responsibility for any entries that are incomplete, illegible, corrupted or fail to reach LighterLife by the relevant closing date for any reason. Proof of sending is not proof of receipt. Automatically generated entries and entries via agents or third parties are invalid and shall not be considered. Entries become the property of LighterLife and are not returned.

6. Participants to this promotion will be deemed to have accepted these rules and to agree to be bound by them. LighterLife reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.

Eligibility:

7. Offer open to residents of the UK including Northern Ireland aged 18 years and over, during the promotional period which operates each month until further notice.

8. To be eligible to participate in the monthly draw for an e-gift card, you must now be, or have in the past been, a LighterLife client.

9. This promotion is not open to LighterLife UK staff or members of their family, or to LighterLife licencees, their employees or members of their family.

How the Draw works:

10. A winner will be chosen by random draw performed by a draw name generator and will take place on the first  working day of each calendar month.

11. The winner will be notified by email or telephone (using details provided at entry) within 5 (five) days of being chosen and must provide a postal address to claim their prize. If a winner does not respond to LighterLife within 7 (seven) days of being notified to claim the prize, then the winner’s prize will be forfeited and LighterLife will be entitled to select another winner in accordance with the process described above.

12. A £50 e-gift card will be sent by e-mail to the winner within three working days after the prize is claimed. This can be used for any LighterLife products.

13. E-gift cards must be accepted as offered and are non-transferable. No cash alternative will be offered and e-gift card’s must be redeemed within 12 (twelve) months of issue. The use of the e-gift card’s is subject to the terms and condition displayed on our website at www.lighterlife.com/terms-conditions/#giftcards

14. LighterLife may disqualify any entrant whose entry does not comply with these terms and conditions (in LighterLife’s sole opinion) or who, in LighterLife’s sole determination, has acted in a manner that is fraudulent, dishonest or unjust to other entrants including, without limitation, making false claims about their weight loss.

15. LighterLife UK Limited’s decision is final and binding and no correspondence will be entered into.

16. LighterLife reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

Data Protection and publicity:

17. LighterLife is committed to protecting and respecting your privacy and will only use your personal information in accordance with these Terms and Conditions and LighterLife’s Privacy Policy which is available on our website www.lighterlife.com/privacy-policy/

18. By entering this prize draw, you agree that any personal information provided by you with your entry may be held and used by LighterLife to administer the competition.

19. Each winner agrees to take part in reasonable post event publicity and consents to the use of their names and photographs in such publicity. The winner’s name and story will be published on our web-site www.lighterlife.com and in other LighterLife media.

Legal notices:

20. To the fullest extent permitted by law, LighterLife, its licensees and agents will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, occurring as a result of a winner not taking up the prize.

21. These terms and conditions are governed in accordance with the laws of England and Wales.

Last updated: 28th February 2024

BIRTHDAY TREAT DISCOUNT VOUCHER TERMS & CONDITIONS

1. Your birthday treat discount voucher is available for one-time use only and may only be redeemed against new orders placed using the registered email account to which the voucher was issued.

2. The voucher can only be used against products within the TotalFast range. The voucher cannot be applied retrospectively to existing orders, or used in conjunction with any new or existing subscription.

3. The voucher must be redeemed by the last day of the recipient’s birthday month, after which it will expire and cannot be used.

Last updated: 1st August 2026