How long will my delivery take to arrive?
Orders placed by 2pm Monday to Friday, will be processed the same day, so you should expect delivery 1-3 working days from placing your order. (2-3 days for locations outside of the British mainland e.g. Isle of Man, Channel Islands, etc. This also includes the Highlands of Scotland, please refer to postcodes listed below)
Where do you deliver to?
We deliver in the UK only.
How much do you charge for delivery?
We offer free delivery on orders over £70. For orders less than this, our standard delivery cost is £7.50.
What will happen once my order is placed?
We will use Yodel to deliver your order. Deliveries are made every day except Sunday’s and bank holidays and you will receive emails and/or SMS messages from Yodel on the day of delivery giving you a two hour window when the driver is expected to be with you and links to their website (these messages cannot be sent for deliveries made on Yodel’s behalf in some areas of the Scottish Highlands and Islands). From the Yodel website (or their App) you will be able to:
• See live parcel tracking with a real-time driver map and details of how many more deliveries the driver has to make before getting to you.
• Update your delivery choices, even after your parcel has left the depot and is with the driver, to:
– Nominate a safe place to leave the parcel
– Nominate a preferred neighbour to receive the parcel
– Nominate a new delivery day
– Change your delivery address (adds a day to the delivery date)
– Collect from depot
How do I change my delivery address?
If you have a subscription, you can change your shipping and billing address by logging into your account on the LighterLife website and clicking on ‘My Account’ and then ‘Addresses’. Please also tick the box for subscription to change this address too. Check out our video guide on this here. If you need any help with this or have any problems changing your address details please do email the team at email@example.com
For future regular orders, please login to your account here to change your delivery address. Alternatively you can change your delivery address when placing an order. If you have already placed an order and wish to change the delivery address please call our Customer Care Team between 9am-5.30pm Monday to Friday on UK: 0800 2 988 988 or UK Local number: 0203 441 2668 and they will assist you if possible. Alternatively, please email us: firstname.lastname@example.org
What happens if I’m out when my order is delivered?
If your order is dispatched and no one is available to sign for it, either the coruier will try to leave the parcel in a safe place where possible or the courier company will leave a card with instructions, they will usually attempt to redeliver the parcel the next working day.
I have received my item and it’s damaged
Please call our Customer Care Team between 9am-5.30pm Monday to Friday on UK: 0800 2 988 988 or UK Local number: 0203 441 2668 and they will arrange for a replacement to be sent to you. Alternatively, please email us: email@example.com
If you live in the following postcode areas, your delivery is likely to take 2-3 days.
|FK17-21, KA27, KA28, PA20-78, PH30-31, PH34-44, PH49-99
|AB36-38, AB55-56, HS1-9, IV-ALL, KW0-14, PH19-29, PH32-33, PH45-48
|All BT postcodes
Orders to these postcodes may require an additional working day for delivery.
Please note that our carrier cannot deliver on a bank holiday. Any orders placed on a bank holiday will be processed the following business day