Delivery Information
How long will my delivery take to arrive?
We will aim to deliver your order 2-4 working days after you place it. (Deliveries to locations outside of the British mainland and to the Scottish Highlands may take longer to arrive. Please follow this link for full details of the affected postcodes and the additional number of days you can expect your delivery to take)
Where do you deliver to?
We deliver in the UK only.
How much do you charge for delivery?
We offer free standard delivery with Evri on orders over £70. For orders less than this, our standard delivery cost is £7.50.
What will happen once my order is placed?
Deliveries are made every day except Sunday’s and bank holidays and you will receive emails and/or SMS messages from the courier company on the day of delivery giving you a two hour window when the driver is expected to be with you and links to their website (these messages cannot be sent for deliveries made on Evri’s behalf in some areas of the Scottish Highlands and Islands). From the Evri website (or their App) you will be able to:
See live parcel tracking with a real-time driver map and details of how many more deliveries the driver has to make before getting to you.
Update your delivery choices, even after your parcel has left the depot and is with the driver, to:
- Nominate a safe place to leave the parcel
- Nominate a preferred neighbour to receive the parcel
- Nominate a new delivery day
- Change your delivery address (adds a day to the delivery date)
- Collect from depot
- Deliver your order to a ParcelShop
If your order is dispatched via Royal Mail, you will receive a confirmation email only. There are no tracking numbers for Royal Mail deliveries.
How do I change my delivery address?
If you have a subscription, you can change your shipping and billing address by logging into your account on the LighterLife website and clicking on ‘My Account’ and then ‘Addresses’. Please also tick the box for subscription to change this address too. Check out our video guide on this here. If you need any help with this or have any problems changing your address details please do email the team at help@lighterlife.com
For future regular orders, please login to your account here to change your delivery address. Alternatively, you can change your delivery address when placing an order. If you have already placed an order and wish to change the delivery address but haven’t had your email confirmation please call our Customer Care Team between 9am-5.30pm Monday to Friday on UK: 0800 2 988 988 or UK Local number: 0203 441 2668 and they will assist you if possible. Alternatively, please email us: help@lighterlife.com. After your order has been dispatched, you can change the delivery address via the courier’s app but this will add an extra day to the delivery time.
What happens if I’m out when my order is delivered?
If you’re not at your designated address to receive your delivery and you’ve not given instructions to leave your parcel with a neighbour or in a safe place you will be left a calling card.
I have received my item and it’s damaged
Please call our Customer Care Team between 9am-5.30pm Monday to Friday on UK: 0800 2 988 988 or UK Local number: 0203 441 2668 and they will arrange for a replacement to be sent to you. Alternatively, please email us: help@lighterlife.com
Delivery Exceptions
Deliveries to locations outside of the British mainland and to the Scottish Highlands may take longer to arrive. Please follow this link for full details of the affected postcodes and the additional number of days you can expect your delivery to take.
Please note that our carrier cannot deliver on a bank holiday. Any orders placed on a bank holiday will be processed the following business day
What our clients say
“Thanks to the support of my Mentor and fellow LighterLifers, I’ve identified my triggers and where I’ve been going wrong, so I now recognise my downfalls.”
