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SUPPLY OF PRODUCTS TERMS & CONDITIONS

SUPPLY OF SESSIONS TERMS & CONDITIONS

LIGHTERLIFE XPRESS SLIMMING CLUB

LIGHTERLIFE E-GIFT CARDS

SUPPLY OF PRODUCTS TERMS & CONDITIONS

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which we supply the LighterLife Foodpacks (‘Foodpacks’) and other products to you.

The Foodpacks and other products are supplied by LighterLife UK Limited, trading as LighterLife, a company registered in England and Wales (company registration no. 03164308) whose registered office is at Unit 1 Camboro Business Park, Oakington Road, Girton, Cambs, England, CB3 0QH.

These terms and conditions apply where you have chosen to purchase Foodpacks and/or other products either direct from LighterLife UK Limited (‘LighterLife’), from a Counsellor at a LighterLife Centre or from a Mentor.

Foodpacks can be purchased with or without group weight management and/or personal development counselling sessions (‘Sessions’), which are provided by LighterLife Group Works Limited or from a Counsellor at a LighterLife Centre . You can order Foodpacks either as individual orders or by subscription;

  • For individual orders: There is no minimum purchase for Foodpacks (although delivery costs will be charged below a monetary value) and maximum quantities apply for each order.
  • By Subscripton: To ensure you do not run out of your Foodpacks for your LighterLife Plan, you can place a single order for 4, 8, or 12 weeks for a variety box of Foodpacks. Included in the subscription price are additional benefits which we will highlight to you when we accept your order.

These benefits are available for the subscription period. At the end of the period you can renew the subscription.

References to ‘I’ ‘we’ or ‘our’ or ‘us’ refer to LighterLife or to a Counsellor or to a Mentor where you are ordering the Foodpacks from them, and ‘you’ and ‘your’ ‘yours’ and ‘yourself’ refer to you as the participant on the LighterLife Programme, and ‘Counsellor’ refers to a weight management counsellor licensed by LighterLife UK Limited. References to a LighterLife Centre refer to a premises operated by a Counsellor or LighterLife.

NOTHING IN THIS AGREEMENT AFFECTS YOUR STATUTORY RIGHTS

Prices

Please note that the prices stated by us for the Foodpacks and other products supplied are confirmed at the time of your order. All prices are expressed inclusive of any VAT payable where applicable. The price of the items does not include any delivery charge which will be charged at the rates applicable at the date of your order and which will be notified to you by LighterLife or the Counsellor or the Mentor at the time of your order. Prices are liable to change at any time, but price changes will not affect your orders that we have confirmed to you in writing.

Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item or there is a delay in supplying the items to you, we will not be liable to you. Although we will try to service all your orders, an order of a particular product line can only be fulfilled at our discretion.

Acceptance

For individual orders, your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until payment has been received. Nothing that we say or do will amount to any acceptance of that offer until we have received payment. At any point up until then, we may decline to supply the Foodpacks and/or products to you without giving any reason. At the moment that the Foodpacks and/or products are paid for (and not before), a contract will be made between you and us.

We reserve the right to refuse orders from businesses or from individuals whom we consider are ordering our Foodpacks other than for their own personal consumption.

For subscription orders which are for a 4, 8, or 12 week period, your subscription will be a single order and you commit to paying equal instalments over that period e.g. 12 equal instalments over 12 weeks for the 12 week subscription (for weekly delivered subscriptions) or 6 equal instalments over 12 weeks for the 12 week subscription (for bi-weekly delivered subscriptions). On receipt of your first weekly payment, a contract will be made between you and us.

Delivery

You can have your Foodpacks and products delivered or can collect them from your chosen LighterLife Centre. For delivered Foodpacks and products, you will need to designate the address to which you want your order dispatched. We will not be responsible for orders that are not received through no fault of our own, and cannot be held responsible for any delay in delivery. For Individual orders, the costs of postage/carriage will be added to your order, if applicable. For orders on subscription, the costs of postage/carriage are included.

If you’re not at your designated address to receive your delivery you will be left a calling card. Please follow the instructions left on the card using the reference number that will be provided.

Returns of non-perishable items

We hope you will be happy with your purchase, and we take care to ensure the products are provided to you in good condition. However, should you feel it necessary to return an item because they are damaged or not in accordance with your order, we aim to make the returns process as simple as possible.

When returning your non-perishable products, you are responsible for any postage and/or courier costs unless the products we supplied to you were damaged when delivered or were not in accordance with your order. In those two instances only we will refund your postage costs when we have received and inspected the returned items.

Returns of perishable items

In the case of perishable products (including Lighterlife Foodpacks, meal replacements, and ancilliary food and drink products), if the products received are damaged and you notify us within fourteen days of delivery, we will ask for them to be returned, and we will replace your damaged items and pay the cost of return postage. Your statutory rights are not affected.

Once our perishable goods leave the warehouse they cannot be returned if you change your mind.

Bundles, Kits and Promotional Returns

Non-perishable LighterLife products sold as part of a bundle, kit or promotion may within seven days of delivery be returned individually for refund for that individual item.

If only part of a bundle, kit or promotion is returned for refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your bundle or kit discount amount is greater than the individual unit price/s of the item/s you wish to return, then the item cannot be returned for a refund. For example, if your bundle discount was £10, and you return some of the items for a refund, the £10 will be deducted from your refund amount.

Use of Foodpacks

Foodpacks are only available to persons aged at least 16 years of age, with a Body Mass Index (BMI) of more than 18.5, who are complying with the LighterLife Medical protocol. You should follow any instructions for consuming the Foodpacks which are issued in writing by us with your order or which are displayed on the LighterLife web-site at www.lighterlife.com.

For all LighterLife weight-loss and weight-management plans follow the Foodpack usage advice in the LighterLife written materials provided when you started your plan. The Foodpacks are supplied to you and are expected to be used in conjunction with LighterLife terms and conditions. The Foodpacks are supplied on a strictly not for re-sale basis, and should not be advertised for re-sale.

Cancellation and Changes to your Order

  • For individual orders, you can cancel any of your current orders prior to fulfilment by us.
  • For orders on subscription, you can cancel the subscription within 7 (seven) days of your subscription order and the first payment being paid. Non perishable products can be returned and will be refunded, however any Foodpacks already despatched to you cannot be returned and will not be refunded because they are perishable food products.
  • For orders on subscription which are already being fulfilled, you can cancel the balance of your subscription during that subscription period subject to a cancellation fee calculated on (a) the difference in the subscription price already paid to the date of cancellation and the retail price of the same products had you instead purchased the Foodpacks from LighterLife individually on the date of the subscription Order, and (b) a £25 administration fee.
  • For orders on subscription which are being fulfilled but not yet completed, you can cancel the subscription at any time during the period of the subscription on written notice from your medical adviser that you should not be using the LighterLife Plan for medical reasons.
  • For changes to future orders under subscription, LighterLife can at your request change your order subject to availability and the cost of the alternative products being the same as your original order. On your instruction we can manually change the fulfilment of the future subscription orders.

Payment

  • For individual orders, payment for Foodpacks and other products must be made in advance by credit or debit card. Your authority for payment must be given at the time of placing your order, and you will be charged at the time when your order is confirmed. Payments made directly at a LighterLife Centre must be made in advance by cash, cheque, credit or debit card at the LighterLife Centre’s discretion. You can normally pay by Mastercard or Visa credit card, Maestro or Visa debit card.
  • For orders on subscription, following your first instalment we will ask your permission to automatically bill you in equal automatic instalments payable in advance over the subscription period. The first instalment is made with your order, and the second weekly instalment is payable by automatic billing within 4 days of your subscription order or the nearest banking day before or after that day 4 (for weekly delivered subscriptions), or within 11 days of your subscription order or the nearest banking day before or after that day 11 (for bi-weekly delivered subscriptions).
  • The subsequent instalments will be payable in 7 day cycles from the date of your second instalment by automatic billing (for weekly delivered subscriptions), or payable in 14 day cycles from the date of your second instalment by automatic billing (for bi-weekly delivered subscriptions).
  • Payment can be by credit or debit card including MasterCard or Visa credit card, Maestro or Visa debit card. The automatic billing will continue for the period of the subscription. You can then renew your subscription at any time.

To the full extent permitted by law, our liability to you in connection with any order will not exceed the total price charged for the relevant products.

Our promises to you

We value you as a client and we will use reasonable care and skill in delivering the Foodpacks and other products to you.

Your promises to us

  • Where LighterLife’s protocol is to check your physiological and psychological status, you confirm that you have read and completed (or will complete) carefully the Wellness Profile Form and/or the Wellness Update Form, that the information you have supplied is accurate and that you are complying with any medical monitoring required by your GP and are able to participate in the Plan(s) you have applied for.
  • Any questions concerning your health and your ability to participate in the Plan(s) have been discussed with your doctor, or will be discussed with your doctor, before you participate;
  • You are responsible for your own health and will inform your doctor and/or your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife if you experience any changes in your health while you participate in the Plan(s);
  • You will inform your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife of all prescription medications, non-prescription medications, diet aids, and supplements which you are taking, and any changes in dosage;
  • You understand that none of LighterLife’s employees or LighterLife Counsellors or LighterLife Mentors are health care practitioners and cannot be expected to diagnose, recognise or treat individual health problems and no information or documentation provided by us should be considered to be medical advice or opinion;
  • You will inform your Counsellor and/or administrator at your LighterLife Centre and/or your Mentor or LighterLife of any doctor or health care professional directed diet or exercise modifications or restrictions;
  • You understand that none of the LighterLife Plan(s), food or meal replacements are intended for use by anyone under 16 years of age, anyone with a Body Mass Index (BMI) of 18.5 or under, pregnant women or those with medical conditions listed by LighterLife as a medical contraindication to a Plan. Those with a medical condition or who take medications are encouraged to seek medical advice before embarking on any weight management programme.
  • You will follow all the LighterLife Plan(s) protocols as advised and directed by LighterLife. Failure to follow the LighterLife Plan(s) protocol and recommendations may involve the risk of developing serious health complications.

General

These Terms and Conditions are personal to you and cannot be assigned by you; do not confer any rights to any third party; and shall be governed by and construed in accordance with the laws of England and Wales, and any disputes will be decided only by the English courts.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

Customer Services

If you have any queries, you can contact us by telephone on 0800 2 988 988 or 0207 9988988 or by e-mail help@lighterlife.com.

Data Protection

We are committed to protecting your privacy and personal information, including sensitive personal data relating to your health and other matters (“Personal Data”). All Personal Data you supply will be held and handled in accordance with LighterLife’s privacy policy (which can be accessed at www.lighterlife.com/privacy-policy). LighterLife is the Data Controller for the purposes of relevant Data Protection legislation (save in certain circumstances our credit card payment contractor may act as Data Controller in respect to fraud screen services). For the purposes of providing the Programme(s) your Personal Data may be transferred to LighterLife group companies and/or other carefully selected entities (including licensed Counsellors or licensed Friends of LighterLife who deliver or support the programme). By accepting these terms and conditions, you give your express consent to such transfer and handling.

As explained in our Privacy Policy, you can exercise your right to prevent processing of your personal data and “opt out” at anytime by emailing us at privacy@lighterlife.com inserting “UNSUBSCRIBE” as the subject.

You agree to let us know of any changes to the Personal Data which you have provided to us in order that the information we hold is accurate and up to date. We reserve the right to terminate the Agreement if any of the information you have provided to us is untrue or we have reason to believe that it may be so.

The LighterLife On-line Store is operated by LighterLife UK Limited Company Registration No:3164308 VAT No: 666003451 (and acts as disclosed agent for separate supplies of Sessions by LighterLife Group Works Limited)

Last updated: 8th November 2022

SUPPLY OF SESSIONS TERMS & CONDITIONS

These terms set out the conditions on which your Weight Management Counsellor (‘Counsellor’) licensed by LighterLife UK Limited (‘LighterLife’) will provide weight-management and/or personal development group counselling sessions (‘Sessions’).  (They do not apply to LighterLife2U telephone or on-line Sessions provided by LighterLife Group Works Limited where separate terms and conditions apply).

References to ‘we’ or ‘our’ or ‘us’ or ‘Counsellor’ refer to a Counsellor licensed by LighterLife, and ‘you’ and ‘your’ and ‘yours’ and ‘yourself’ refer to you as the participant in the LighterLife Session.

References to a ‘LighterLife Centre’ refer to premises operated by a Counsellor or by LighterLife.

In addition to Counsellors, LighterLife Group Works Limited is a licensed provider of group counselling sessions at LighterLife Centres operated by LighterLife, which can also independently provide group counselling sessions. (LighterLife Group Works limited is a company registered in England and Wales (company registration no. 08108611 and VAT no: 139 7896 47) whose registered office is at Unit 1 Camboro Business Park, Oakington Road, Girton, Cambs, England, CB3 0QH.

References to a ‘Session’ refers to a weight management and/or personal development group counselling session. These can be delivered by telephone, on-line, or face to face at your chosen LighterLife Centre. Where LighterLife 2U telephone or on-line group sessions are selected, they are provided by LighterLife Group Works Limited under separate terms and conditions. The supply of Foodpacks or other products is independent of the Session, and can be separately purchased from either your Counsellor, your Mentor or LighterLife, should you decide to buy any products.

The cost for each Session is normally £15 inclusive of VAT at recommended retail prices. Product and other services are supplied separately by your licensed weight management Counsellor or by LighterLife. You can visit LighterLife’s web-site at www.lighterlife.com for the terms and conditions of supply of products, which can separately be purchased from LighterLife.

NOTHING IN THIS AGREEMENT AFFECTS YOUR STATUTORY RIGHTS

Your attendance at Sessions

You are expected to attend and pay for each Session that you book (usually a 4-week module). Twenty seven years of experience has shown that the clients who do best in the long term are the ones who attend group counselling sessions through their weight loss, and continue to do so through long term management

Your place in each Session is reserved for you and is paid for either weekly or 4-weekly in advance. Should you book and pre-pay for a Session and then cancel at short notice, or not attend, the Session is forfeited and no refund will be paid for that Session.

The Sessions that you pay for are personal to you and cannot be transferred to any other person. When you participate by telephone we may ask you some security questions to confirm your identity.

The dates and times we publish for these Sessions may be subject to change where unavoidable circumstances arise. We cannot be held responsible for circumstances, or any delays, which are outside our reasonable control.

For so long as you comply with the terms and conditions of LighterLife you can purchase Sessions direct from your chosen LighterLife Centre. You can purchase LighterLife Foodpacks and other products from LighterLife UK Limited, from your chosen LighterLife Centre (note that not all LighterLife Centres hold Foodpacks) or from your chosen Mentor.  Your purchase of either Sessions or Foodpacks is not dependent on the purchase of the other.

Group counselling sessions may be recorded for training and quality control purposes only. By participating in any group session you give your consent to the session being recorded by LighterLife. Where a recording is made, the copyright in the recording will be the property of LighterLife. As the group counselling sessions are confidential we cannot, without each of the participants consent, disclose copies of the recordings to you or other clients or any other person who is not an employee or licensed Counsellor of LighterLife or its affiliate companies’.

Payment

Prices for Sessions are subject to change, and are in accordance with the respective suppliers price list at the time you pay for your order. Any change to prices will not affect orders that we have confirmed in writing to you. Payment on-line or by telephone for Sessions must be made in advance by credit or debit card. Payments made directly at a LighterLife Centre must be made in advance by cash, cheque, credit or debit card at the LighterLife Centre’s discretion. You can normally pay by MasterCard or Visa credit card, Maestro or Visa debit card.

To the fullest extent permitted by law, our liability to you in connection with any order for Sessions will not exceed the total price paid for the relevant items. Each order that you place will be a separate contract.

Our promises to you

We value you as a client and we will use reasonable care and skill in delivering the Sessions.

Your promises to us

Where LighterLife’s protocol is to check your physiological and psychological status, you confirm that you have read and completed (or will complete) carefully the Wellness Profile Form and/or the Wellness Update Form, that the information you have supplied is accurate and that you are complying with any medical monitoring required by your GP  and are able to participate in the Programme(s) you have applied for. You acknowledge and confirm that:

  1. Any questions concerning your health and your ability to participate in the Programme(s) have been discussed with your doctor, or will be discussed with your doctor, before you participate;
  2. You are responsible for your own health and will inform your doctor and your Counsellor and/or administrator at your LighterLife Centre or LighterLife if you experience any changes in your health while you participate in the Programme(s);
  3. You will inform your Counsellor and/or administrator at your LighterLife Centre or LighterLife of all prescription medications, non-prescription medications, diet aids, and supplements which you are taking, and any changes in dosage;
  4. You understand that none of LighterLife’s employees or LighterLife Counsellors are health care practitioners and cannot be expected to diagnose, recognise or treat individual health problems and no information or documentation provided by us should be considered to be medical advice or opinion;
  5. You will inform your Counsellor and/or administrator at your LighterLife Centre or LighterLife of any doctor or health care professional directed diet or exercise modifications or restrictions;
  6. Failure to follow the Programme(s) protocol and all the food and meal replacements recommended by your LighterLife Centre or LighterLife may involve the risk of developing serious health complications; and
  7. You understand that none of the LighterLife Programme(s), food or meal replacements are intended for use by anyone under 16 years of age, anyone with a Body Mass Index (BMI) of 18.5 or under, pregnant women or those with medical conditions, and such people are encouraged to seek medical advice before embarking on any weight management Programme.

 

General

This agreement is personal between you and us, does not confer rights to any third party, and can only be changed or terminated in writing. Without affecting your rights this agreement can be assigned by LighterLife or LighterLife Group Works Limited, and where this occurs, LighterLife or LighterLife Group Works Limited will notify you in writing. English law applies and any dispute will be decided only by English courts.

You acknowledge neither we nor anyone else have made any representation or promise upon which you relied that is not stated in this Agreement.

To the extent permitted under English law our liability shall be limited to any sums paid by you for Programme membership (if any) and/or the services in question, as the case may be. Nothing in this Agreement shall be deemed to limit our liability for death or personal injury caused by our negligence. In any event we shall not be liable to you for any indirect, special or consequential loss or loss of goodwill or loss of profit or lost opportunity.

You may terminate this agreement for any reason on giving us 30 days’ written notice. We may terminate this agreement by written notice to you at any time if you fail to pay on time or do not comply with your obligations under this agreement.

Customer Services

If you have any query or would like to provide feedback, you can contact us by telephone on 0800 2 988 988 or 0207 998 8988 or by email help@lighterlife.com.

Data Protection

We are committed to protecting your privacy and personal information, including sensitive personal data relating to your health and other matters (“Personal Data”). All Personal Data you supply (which includes the recordings of LighterLife group sessions) will be held and handled in accordance with LighterLife’s privacy policy (which can be accessed at www.lighterlife.com/privacy-policy). LighterLife is the Data Controller for the purposes of relevant Data Protection legislation (save in certain circumstances our credit card payment contractor may act as Data Controller in respect to fraud screen services). For the purposes of providing the Programme(s) your Personal Data may be transferred to LighterLife group companies and/or other carefully selected entities (including licensed Counsellors or licensed Friends of LighterLife who deliver or support the programme). By accepting these terms and conditions, you give your express consent to such transfer and handling.

As explained in our Privacy Policy, you can exercise your right to prevent processing of your personal data and “opt out” at anytime by emailing us at privacy@lighterlife.com inserting “UNSUBSCRIBE” as the subject.

You agree to let us know of any changes to the Personal Data which you have provided to us in order that the information we hold is accurate and up to date. We reserve the right to terminate the Agreement if any of the information you have provided to us is untrue or we have reason to believe that it may be so.

The LighterLife On-line Store is operated by LighterLife UK Limited Company Registration No:3164308 VAT No: 666003451 (and acts as disclosed agent for separate supplies of Sessions by LighterLife Group Works Limited).

Last updated: 8th November 2022


 

 

LIGHTERLIFE XPRESS SLIMMING CLUB

Membership Information

Your participation in Xpress meetings is free – there is no joining fee and no attendance fee to join Xpress Slimming Club (‘Xpress’). You are under no obligation to purchase LighterLife products or services.

When you join Xpress, you have free access to LighterLife’s on-line support portal where you will find useful information for supporting your journey to losing weight, and where you can record your weight at different times.

Participation in Xpress meetings is not available to members under the age of 18. Advice given at meetings is not intended for use by those under 18.

Attending an Xpress meeting and all associated services are not intended to be an alternative for any advice or treatment prescribed by a doctor or health practitioner. Your attendance and participation in Xpress does not, by itself, guarantee that you will lose any weight. The LighterLife website is for information purposes only, and is not intended to be advice or to be used to diagnose or treat a health problem. If you have a medical condition you should consult your doctor, and when changing your diet you should discuss this with your doctor.

It is the responsibility of each member to ensure that there are no medical reasons why they should not embark upon a slimming campaign with LighterLife. Members should check with their doctor if they have any concerns or queries.

When joining Xpress, you will be asked to complete a short health questionnaire in accordance with our medical protocol before starting a weight loss and weight management plan. You consent to LighterLife using your personal data for the purposes set out in our Privacy Policy under the heading ‘How we use your information’. LighterLife is committed to protecting your privacy, and all personal data that we collect from you will be used and processed in accordance with our Privacy Policy, which you should read at Privacy Policy.

You can leave Xpress at any time, and if you do, please let us know your reasons for leaving. If you want to contact us to discuss your concerns, do not hesitate to email us at contact@lighterlife.com.

For more information on LighterLife, please visit www.lighterlife.com where you will also find our terms and conditions that apply to all the LighterLife programmes and the sale of Foodpacks and allied products.

Choice of Lighterlife programmes and Products

Members of Xpress can migrate to a LighterLife programme (telephone or group counselling sessions) at any time, and purchase LighterLife Foodpacks from the Mentor. The Foodpacks are currently zero rated for VAT purposes. Prices for LighterLife programmes are subject to VAT.

LighterLife Products shop terms and conditions SUPPLY OF PRODUCTS TERMS & CONDITIONS

LighterLife Sessions terms and conditions SUPPLY OF SESSIONS TERMS & CONDITIONS

LighterLife telephone or on-line group counselling Sessions terms and conditions SUPPLY OF TELEPHONE OR ON-LINE GROUP COUNSELLING SESSIONS TERMS & CONDITIONS (by LighterLife Group Works Limited)

Disclaimer

The Mentor who organises the venue and runs your Xpress meetings is self-employed and licensed by LighterLife. It is the Mentor who is responsible for your safety during each Xpress session.

The information provided at Xpress meetings is based on our best understanding of nutritional, dietary research and cognitive behaviours. This follows generally accepted standards of dietary recommendations in the United Kingdom.

Participation in Xpress meetings and all associated services are not intended as a substitute for any advice or treatment prescribed by a doctor.

The time and venue for Xpress meetings may be subject to change and we cannot be held responsible if meetings are re-arranged or are interrupted.

LIGHTERLIFE e-Gift Cards

You can purchase e-Gift cards purchased on-line at lighterlife.com in four set amounts: £10, £25, £50 or £75. These are available in the United Kingdom and Channel Islands. We can only e-mail you the cards when you have a postal code address in the United Kingdom or Channel Islands.

Redemption of e-Gift cards:

  • can be redeemed online at lighterlife.com. Each e-Gift card will have a unique code.
  • may be used to purchase LighterLife products of a higher price than the amount on the card, on payment of the difference.
  • cannot be exchanged for cash or used to buy another e-gift card, and cannot be re-sold. They are not cheque guarantee, credit or charge cards.
  • if any item purchased with an e-gift card is subsequently exchanged for an item of a lower price or refunded in accordance with our terms and conditions (see www.lighterlife.com/terms-conditions/), any money owing will be refunded to you.
  • if you do not spend the entire balance on the e-gift card, the remaining balance will be updated after each transaction.
  • When paying by e-Gift card, if the total cost of your purchase exceeds the balance on your e-Gift card, you will be asked to enter your credit or debit card details. This is to prove you are over 18 years of age and to make up the balance if there are insufficient funds on your gift card.

Period of validity:

e-Gift Cards are valid for 12 months from the date of purchase of the card. If unused within this time the card will be deemed inactive and any remaining balance lost.

Any remaining balance will be cancelled on expiry of the validity period.

e-Gift card balances can be obtained online via your My Account area, contacting your Mentor, or by contacting us by telephone on 0800 2 988 988 or 0207 9988988 or by e-mail help@lighterlife.com.

Cancellation:

  • Cannot be returned or refunded, except in accordance with your statutory rights, for example in the event they are not of satisfactory quality.
  • Under the Consumer Contracts Regulations, when you are contracting with us as a consumer online or by phone, you have the right to cancel all or part of your order for an e-gift card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent. Further details are available on request.

Legal Notices

LighterLife will not accept liability for lost or stolen cards or for any unauthorised use of the e-Gift cards.

Any funds on an eGift Card are not covered by the Financial Services Compensation Scheme. In the unlikely event of LighterLife becoming insolvent some or all funds on any eGift Card held may not be available to be spent.

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. The full LighterLife privacy policy can be found at  www.lighterlife.com/privacy-policy/ 

All intellectual property rights in the LighterLife e-Gift personalised service are licensed (not sold) to you. You have no intellectual property rights in, or to, the LighterLife  e-Gift personalised service other than the right to use them in accordance with these terms and conditions.

These terms and conditions are governed by English law and you can bring legal proceedings in the English courts.

Changes to the Gift Card Terms and Conditions:

LighterLife reserves the right to exclude specific products from purchase via e-Gift cards and to amend the terms and conditions of e-Gift cards at any time and to take appropriate action, including the cancellation of the card, if, in its discretion, it deems such action necessary. This does not affect your statutory rights.

 

Last updated: 21at June 2023