Careers
LighterLife helps clients along a weight loss journey. We build a community of support and
provide nutritional plans combined with effective counselling techniques so our clients can
change how they approach eating to live the life they want.
Do you want to work for an employer of choice, who values work-life balance and wants to see you grow and cares about its clients?
We are professional, honest, innovative, emphatic and inspirational, and are specialists in our field.
We want you to work for us and we offer you an opportunity to grow and develop. We are committed to you and give you the flexibility to spend time with your family.
But don’t take our word for it, this is what our employees say:
“I love working for LighterLife as it’s so satisfying working for a company that genuinely cares about its employees and its clients. It’s a fun place with a great mix of people who all pull together to help make lives better and for people to achieve their dreams. It can be a bit hectic at times but it keeps us all on our toes and makes the day fly by.” – Stu, Web Projects Manager
Current roles available:
Part Time Client Experience Executive – Outbound. Please email personnel@lighterlife.com for details, closing date for applications is 2 May 2025.
Job Purpose:
The Client Experience Executive is responsible for delivering a first-class client experience to all LighterLife clients, fostering strong relationships between LighterLife and its clients, alongside driving sales revenue. The role is focussed on enhancing the overall client experience, addressing customer needs, and driving satisfaction and loyalty.
Your role will focus on proactively engaging with existing and prospective clients through outbound communications to drive retention, satisfaction, and reactivation. This includes welcome calls, follow-ups, check-ins, and targeted campaigns aimed at supporting client success and encouraging growth. You’ll use your insight and relationship-building skills to enhance client journeys, reinforce motivation, and ensure clients feel supported throughout their weight loss and maintenance journey. You will also play a key role in identifying upselling opportunities and re-engagement strategies based on client behaviours and feedback.
You will amplify our core values (professional, honest, innovative, inspirational, specialist, empathetic) in the way that you communicate with customers. You will use your customer insights to influence the improvement of customer journeys, products and services.
You will be highly motivated, with an excellent understanding of customer service and sales techniques. You will have a proven sales track record and experienced in contact centres that deal with a high volume of both inbound responses across telephone, email, social media and live chat.
