Our commitment to your privacy
Information we gather and track
How we use your information
How long your information is kept for?
How your information is protected?
Extent of terms
How to contact us
(effective from 24th May 2018)
“Personal data” is any information about you and which could identify you.
“Special categories of personal data” includes information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, sex life or sexual orientation.
“Processing” means any use of your personal data e.g. collecting, recording, storing, amending, disclosing, retrieving or destroying it.
“Data controller” is the person or body who, alone or with others, is in charge of how and why your personal data is processed.
“Data processor” is the person or body who processes your personal data for the data controller.
“Application” means the hardware or software which collects your personal data, so for us this includes the LighterLife website, members area, game and app.
“User” means you, the person using an application.
We collect and process a range of personal data about prospective customers, existing customers, application users, people seeking a franchise opportunity, and existing franchisees.
We may collect it in several different ways, including when you’re accessing or signing up to our services, activities or online content, or when you’re visiting a LighterLife Counsellor or Mentor.
These are the general categories of personal data we may collect and process about you, depending on the purpose:
An application may also provide you, upon request, with additional information about particular services or the collection and processing of your personal data.
Our applications and services are not designed for use by anyone under the age of 16.
We will never knowingly ask anyone under the age of 18 to submit personal information without parental consent.
We use your personal information to maintain and manage your account, deliver the services you’ve requested, and enhance your experience of our services.
This includes providing you with:
It also includes:
We use tracking information to determine which areas of our sites you like and don’t like, based on the overall traffic to those areas. We don’t track what you read, but instead how well each page performs overall. We track search terms entered in search functions as one of many measures of what interests our users, but we don’t track which terms a particular user enters. This all helps us build a better service for you.
We’ll only send you marketing emails or contact you where you’ve given us your consent for this.
We offer regular emails to let you know about exclusive offers, competitions, tips, weight-loss support and other exciting LighterLife information, ranging from celebrity news to business opportunities.
If these are similar to products, services and competitions previously supplied by us to you, we will assume, under our legitimate interests to promote similar goods and services, that you are willing to receive this information unless you tell us otherwise.
We may personalise the message content based upon any information you’ve given to us and your use of our applications.
You can “opt out” of marketing communications at any time – email us at firstname.lastname@example.org and insert “UNSUBSCRIBE” as the subject, or click on the “UNSUBSCRIBE” link at the bottom of marketing emails.
We make contracts with other companies to obtain services on our behalf, including order fulfilment, credit-card processing, delivery and marketing. We provide these companies only with the information they need to perform these specific services, and they are permitted to use the information only for those purposes, or as required by law, or if you’ve agreed to any additional use or sharing of your information.
We’ll share your personal information with your local Mentor or Counsellor from time to time to enable them to contact you to:
If we transfer any of your personal information outside the EEA (European Economic Area) to an “international recipient” (e.g. where we use an off-shore, Cloud-based provider to store data), we’ll ensure that recipient complies with all applicable data-protection laws.
Any transfer of your data will be subject to adequate levels of protection that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
We, and any companies processing your data on our behalf, only keep information about you for as long as we need to. Our internal retention policy has varying retention periods for different categories of information, depending on our legal obligations and whether there is a commercial need, such as answering customer-account queries. When your personal information is deleted, it’s anonymised for analytical purposes.
We will remove your data from our systems at the end of the applicable data retention periods, unless we are required by current or future law to retain your personal information for a longer period.
We take the security of your personal information seriously. We have internal policies and controls in place to protect personal data against loss, accidental destruction, misuse or disclosure, and to ensure data is not accessed without our authorisation.
Where we use third parties to process personal data on our behalf, they:
All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse. Please note, however, that we may release your personal data if required to do so by law, search warrant, subpoena or court order.
While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warrant the absolute security of your data when using our services.
As a data subject, you have a number of rights regarding your personal information.
You have the right to make a subject-access request. If you do so, we’ll tell you:
We’ll also provide you with a copy of the personal data that is being processed. This will normally be in electronic form if you’ve made a request electronically, unless you agree otherwise. If you want additional copies, we’ll charge a fee based on the administrative cost of doing this.
We normally respond to a request within one month of the date we receive it. In some cases, such as where we process large amounts of your data, we may respond within three months of the date we receive your request; we’ll write to you within one month of receiving your original request if this is the case.
If a subject-access request is manifestly unfounded or excessive (i.e. one which repeats a request we have already responded to), we don’t have to comply with it, but we will let you know that this is the case. Alternatively, we can agree to respond but will charge a fee based on the administrative cost of doing so.
To obtain a copy of the personal data we hold about you, please write to us at:
Privacy Co-ordinator, LighterLife, Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19 5QF, enclosing your postal details and proof of identification (a copy of your driving licence or passport, signed and dated by you).
You also have a number of other rights over your personal data. You can request that we correct inaccurate data and that we stop processing any data that is inaccurate or if there is a dispute about whether or not your interests override LighterLife’s legitimate grounds for processing it.
You can also request that we stop processing, or erase, any data:
Send your request to email@example.com. In some cases, we may need to ask for proof of identification before we can process it. We’ll let you know if we need to verify your identity and the documents required for doing so.
Many features available through our applications don’t require you to register your personal information with us. However, if you’re interested in obtaining information, products or services from us or in participating in certain activities through our applications, you may need to give us some personal information – for example, to enable us to process an online shop order that you’re placing.
You are responsible for any personal data of third parties that you obtain, publish or share through an application and you must confirm that you have the third party’s consent to provide this data.
We also collect non-personal data through aggregated tracking information, mainly by tallying page views throughout our websites; this allows us to better tailor our content, products and services to the needs of all our customers, including you.
When you download or use any of our apps on your mobile device, information may be accessed from or stored on it. Most often this is used in a similar way to a web browser cookie – for example, to enable the app to “remember” you or provide you with the content you’ve requested.
Your web browser or device may also provide us with information about it, such as a device identifier or IP address, and this data may be collected automatically.
When you sign in to one of our apps, your sign-in details may be stored securely on the device you’re using, which means you can access other LighterLife apps on the same device without needing to sign in again.
By registering or authenticating your personal information with us, you allow our applications to identify you and give you access to dedicated services.
Third parties may provide registration and authentication services. When this is the case, the application may be able to access some data, stored by these third-party services, for registration or identification purposes.
Our applications may ask for some Facebook permissions allowing them to perform actions with your Facebook account and to retrieve information, including your personal data, from it. This includes:
This allows our applications to access and use data from your account on a third-party service, but only with your explicit authorisation.
Our applications may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies about the use of personal information you submit while visiting them, so it’s a good idea to review them. We don’t accept any responsibility or liability for the privacy practices of such third-party websites.
This allows interaction with social networks or other external platforms directly from our applications, subject to your privacy settings for each social network. However, this type of service might still collect traffic data for pages where the service is installed, even when you don’t use it.
For operation and maintenance purposes, an application and any third-party services may collect files that record interaction with an application (system logs) or use for this purpose other personal data (such as an IP address).
We track user traffic patterns throughout all our sites. While we don’t link this to data about individual users, we do break down overall usage statistics according to a user’s domain name, browser type and MIME type (i.e. identifying files on the internet according to their nature and format).
Different kinds of cookies do different things, ranging from making a website work to making it easier to use and enabling website owners to understand more about their visitors.
Up-to-date browsers give you the option to accept or decline cookies. This applies to every website you visit.
If you switch off cookies at the browser level, your device won’t be able to accept cookies from any website, which means you’ll struggle to access the secure area of any website you use and you won’t enjoy the best browsing experience when you’re online.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Your personal data may be used for legal purposes by LighterLife, in court or in the stages leading to possible legal action arising from improper use of this application or the related services.
You (the user) declare to be aware that LighterLife (the data controller) may be required to reveal personal data if requested to by public authorities.
The services on this website and use of LighterLife applications are only for residents of the United Kingdom and the Republic of Ireland. Information regarding products, services, rates and promotions are applicable to these countries only. The materials contained in the site and applications are inappropriate for, not available in and irrelevant to, any other location.
Parkway, Harlow Business Park,
Harlow, Essex CM19 5QF