Our Commitment to Your Privacy
Information LighterLife gathers and tracks
How We Use the Information
How long is the Information kept for?
How is the Information Protected?
Extent of Terms
How to contact us
(effective from 12 April 2018)
We are LighterLife UK Limited (Registered No: 3164308, VAT Registration No: 666003451) whose registered address is at Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19 5QF.
"Personal data" is any information that relates to an individual who can be identified from that information. Processing is any use that is made of data, including collecting, storing, amending, disclosing or destroying it;
"Special categories of personal data" means information about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation and biometric data;
"Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
"Data controller" means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law;
"Data Processor" means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;
“Application” means the hardware or software by which the Personal Data of the User is collected. This includes the LighterLife website, members area, and the LighterLife game and App;
“User” means you, the individual using an Application;
This website at www.lighterlife.com and the Application is owned and operated by LighterLife. Your privacy when you use our website and/or Application is of the utmost importance to us. At LighterLife, we want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
LighterLife collects and processes a range of personal data relating to individual prospective customers, customers, individuals seeking a Franchisee opportunity, Franchisees, and Application users.
LighterLife may collect this information in a variety of ways. For example, data might be collected when accessing or signing up to any of the LighterLife’s services, activities, online content, or when visiting one of our trained LighterLife Counsellors or Mentors.
The general categories of personal data that we may collect and process about you are:
Apple HealthKit (Apple Inc.): HealthKit is an activity data handling service provided by Apple Inc. that enables the Application to access or store activity data. The personal data collected is movement activity.
Our Applications and services are not designed for, or directed to, individuals under the age of 16.
We will never knowingly request personal information from anyone under the age of 18 without requesting parental consent.
LighterLife uses your personal information to maintain and manage your account, deliver services that you have requested, and generally enhance your experience. Examples include, but are not limited to:
We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in search functions as one of many measures of what interests our users. But we don't track which terms a particular user enters.
LighterLife will only send you marketing emails or contact you where you have consented to this.
We offer regular emails, to let you know about exclusive offers, competitions, tips and weight-loss support, and other exciting LighterLife information ranging from celebrity news to business opportunities.
We may personalise the message content based upon any information you have provided to us and your use of LighterLife Applications.
You can “opt out” of marketing communications at any time, by emailing us at email@example.com inserting “UNSUBSCRIBE” as the subject or clicking on the “UNSUBSCRIBE” link found at the bottom of marketing emails.
LighterLife contracts with other companies to obtain certain services on our behalf, including order fulfilment, credit card processing, delivery, and marketing. We provide these companies only with the information they need to perform their services, and they are permitted to use the information only for that specific purpose or as required by law, or if you have agreed to any additional use or sharing of your information.
LighterLife will share your personal information with your local Mentor or Counsellor from time to time to enable them to contact you for the following purposes:
LighterLife will share your personal information with Friends who are licensed by LighterLife to refer customers to LighterLife and who have referred you to us, or where you have quoted their unique tracking code when you have purchased a product and/or service from us. The information we may share with them will be limited to your name, e-mail address, and the volume/value of Foodpacks and/or groups sessions you have purchased from either a Counsellor or Mentor, or from LighterLife2U.
Occasionally, LighterLife may transfer Personal data outside the EEA to an ‘International Recipient’ e.g. where LighterLife elects to use the Cloud for storing data, the hosting service provider with off-shore data centres will be chosen on the basis that they can demonstrate their data practices comply with the requirements of applicable Data Protection Laws.
Where personal data is transferred outside the EEA, all transfers by LighterLife to an International Recipient shall (to the extent required under Data Protection Laws) be affected by way of Appropriate Safeguards (e.g. Privacy Shield, declaration of adequacy) and in accordance with the applicable Data Protection Laws.
We will only keep information about you for as long as we need to. We make sure that any companies which process your data on our behalf do the same. We have an internal retention policy where there are varying retention periods for the different categories of information depending on our legal obligations and whether there is a commercial need, such as answering customer account queries.
When your personal information is deleted the remaining information is anonymised for analytical purposes.
LighterLife takes the security of personal data seriously. LighterLife has internal policies and controls in place to protect personal data against loss, accidental destruction, misuse or disclosure, and to ensure that data is not accessed without our authorisation.
Where LighterLife engages third parties to process personal data on its behalf, such parties do so under contract and on the basis of our written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse. Please note, however, that we may release your personal data if required to do so by law, or by search warrant, subpoena or court order.
As a data subject, you have a number of rights in relation to your personal data.
You have the right to make a subject access request. If you make a subject access request, we will tell you:
We will also provide you with a copy of the personal data undergoing processing. This will normally be in electronic form if you’ve made a request electronically, unless you agree otherwise.
If the you want additional copies, we will charge a fee, which will be based on the administrative cost in providing the additional copies.
We normally respond to a request within a period of one month from the date it is received. In some cases, such as where LighterLife processes large amounts of your data, it may respond within three months of the date the request is received. We will write to you within one month of receiving the original request to you if this is the case.
If a subject access request is manifestly unfounded or excessive, LighterLife is not obliged to comply with it. Alternatively, we can agree to respond but will charge a fee, which will be based on the administrative cost of responding to the request. A subject access request is likely to be manifestly unfounded or excessive where it repeats a request to which LighterLife has already responded. If you submit a request that is unfounded or excessive, we will notify you that this is the case.
To obtain a copy of the personal data we hold about you, please write to us at the following address: Privacy Co-ordinator, LighterLife, Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19 5QF enclosing your postal details, and proof of ID (a copy of your driving license or passport, and such copy being signed and dated by you).
You also have a number of other rights in relation to your personal data. You can request LighterLife to:
To ask LighterLife to take any of these steps, you should send the request to firstname.lastname@example.org. In some cases, we may need to ask for proof of identification before the request can be processed. We will inform you if we need to verify your identity and the documents you require to support this.
There are many features available through LighterLife Applications where no registration is required. However, if you are interested in obtaining information, products or services from LighterLife, or in participating in certain activities through LighterLife Applications (such as locating a Mentor in your area, purchasing LighterLife product in the LighterLife shop, subscribing to our high quality magazine, expressing your interest in becoming a self-employed LighterLife Mentor, or being supported by the LighterLife App), you may need to provide us with this information about yourself. For example, to purchase from the LighterLife shop we need to collect information about you to process the transaction, fulfil your order and provide you with the services and communications you expect.
The Personal Data may be freely provided by the User or collected automatically when using an Application.
Failure to provide certain Personal Data may make it impossible for an Application to provide its services.
Users are responsible for any Personal Data of third parties obtained, published or shared through an Application and confirm that they have the third party's consent to provide the Data to the Owner.
LighterLife also collects Non-Personal Information. This is information LighterLife gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help our advertisers and sponsors better understand the demographics of our audience.
When you download or use LighterLife apps on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to ‘remember’ you or provide you with the content you have requested.
Your web browser or device may also provide LighterLife with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically, such as the device ID, IP address, MAC address, IMEI number and app ID (a unique identifier relating to the particular copy of the app you are running).
When you sign in to a LighterLife app, your sign-in details may be stored securely on the device you are using, so you can access other LighterLife apps on the same device without needing to enter your sign-in details again.
By registering or authenticating, Users allow Applications to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. When this is the case, the Application may be able to access some data, stored by these third party services, for registration or identification purposes.
Actions with Facebook include:
This type of services allows Applications to access Data from your account on a third party service and perform actions with it.
These services are not activated automatically but require explicit authorisation by the User.
Our Applications may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
This type of services allows interaction with social networks or other external platforms directly from LighterLife Applications. The interaction and information obtained through the Application are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
For operation and maintenance purposes, an Application and any third party services may collect files that record interaction with an Application (System logs) or use for this purpose other Personal Data (such as IP Address).
LighterLife tracks user traffic patterns throughout all our sites. However, we do not correlate this information with data about individual users. LighterLife does break down overall usage statistics according to a user's domain name, browser type, and MIME type (i.e. identifying files on the internet according to their nature and format) by reading this information from the browser string (information contained in every user's browser).
What are cookies?
Cookies are files that contain small amounts of data. They are placed on your computer or other device by the websites you visit.
Different kinds of cookies do different things ranging from making a website work to making it easier to use and enabling website owners to understand more about their visitors.
What happens if I turn off cookies in my browser?
Up-to-date browsers give you the option to accept or decline cookies. This is a global setting that applies to every website you visit.
If you do switch off cookies at a browser level, your device won't be able to accept cookies from any website. This means you will struggle to access the secure area of any website you use, and you won't enjoy the best browsing experience when you are online.
If you want to change the cookies settings in the browser you're currently using, please go to:
the online help section for your browser settings > under the bonnet > content settings > cookies settings > internet options > privacy > advanced (this will depend on your browser)
The User's Personal Data may be used for legal purposes by LighterLife as the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request by public authorities.
The services available on this website and use of LighterLife Applications are only for persons resident in the United Kingdom and the Republic of Ireland. Information regarding products, services, rates and promotions are applicable to these countries only.
No representation or warranty is given that the materials contained in the site or the Application are appropriate to, available in or relevant for any other location.
Parkway, Harlow Business Park,
Harlow, Essex CM19 5QF