Our Commitment to Your Privacy
(Last update 02/08/2012 15:30)
We are LighterLife UK Limited (Registered No: 3164308, VAT Registration No: 666003451) whose registered address is at Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19 5QF.
This website at www.lighterlife.com is owned and operated by LighterLife. Your privacy when you use our website is of the utmost importance to us. At LighterLife, we want to make your experience online satisfying and safe.
Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
Information LighterLife Gathers and Tracks
LighterLife gathers two types of information about users:
Personal Information is any piece of information which refers or relates to you personally such as your name, e-mail address and postal address.. We will collect personal information from you only if you voluntarily submit such information to us.
You do not have to provide us with personally information to visit this website. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.
Non-Personal Information: This is Information LighterLife gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help our advertisers and sponsors better understand the demographics of our audience.
There are many features on this Web site for which no registration is required. However, if you are interested in obtaining information, products or services from LighterLife, or in participating in certain activities on this Web site (such as locating the counsellor in your area, subscribing to our high quality magazine, or expressing your interest in becoming a self-employed LighterLife Counsellor), you may need to provide us with information about yourself. For example, to subscribe to the LighterLife magazine, we need to collect information about you to process the transaction, fulfill your order and provide you with the services and communications you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details.
Our website and services are not designed for or directed to individuals under the age of 16.
We will never knowingly request personal information from anyone under the age of 18 without requesting parental consent.
LighterLife tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. LighterLife does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).
What are cookies?
Cookies are files that contain small amounts of data. They are placed on your computer or other device by the websites you visit.
Different kinds of cookies do different things ranging from making a website work to making it easier to use and enabling website owners to understand more about their visitors.
- Ensure your privacy is safeguarded in any secure area
- Gather information about which pages are most relevant to visitors
- Store details you enter into our calculators, tools and demos so you can make the most of our online services
- Store details of your marketing, product and other preferences to enhance your visits
- Evaluate how effective our advertising and promotions have been to improve our performance
- Store information which means that you can be personally identified
- Track your browsing after you've left our websites
- Sell or distribute cookie data (without your consent
What happens if I turn off cookies in my browser?
Up-to-date browsers give you the option to accept or decline cookies. This is a global setting that applies to every website you visit.
If you do switch off cookies at a browser level, your device won't be able to accept cookies from any website. This means you will struggle to access the secure area of any website you use and you won't enjoy the best browsing experience when you are online.
If you want to change the cookies settings in the browser you're currently using, please go to:
the online help section for your browser settings > under the bonnet > content settings > cookies settings > internet options > privacy > advanced (this will depend on your browser)
How We Use the Information
LighterLife uses your personal information to maintain and manage your account, deliver services that you have requested, and generally enhance your experience on our website. Examples include, but are not limited to:
- Locating and putting you in touch with the Counsellor in your area
- Processing and tracking your membership and magazine subscriptions
- Processing your request to become a LighterLife Counsellor
- Providing the services you request
- Sending you magazine renewal notifications
- Sending you other administrative communications
- Sending you surveys
- Provide you with information which may be of interest to you from time to time (if you consent to receiving this)
We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in search functions as one of many measures of what interests our users. But we don't track which terms a particular user enters.
Sharing your personal information with third parties
LighterLife contracts with other companies to obtain certain services on our behalf, including credit card processing, delivery, and conducting surveys. We provide these companies only with the information they need to perform their services, and they are permitted to use the information only for that specific purpose or as required by law, or if you have agreed to any additional use or sharing of your information.
LighterLife will share your personal information with Counsellors from time to time to enable them to contact you for the following purposes:
- provide you with counselling services
- conduct market research and surveys on behalf of Lighterlife (if you have chosen to participate) and
- to send you information which may be of interest to you (if you have consented to receive this)
How is the Information Protected
LighterLife operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.
We take reasonable precautions to keep your personal data secure, and require third party data processors to do likewise. All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse. Please note, however, that we may release your personal data if required to do so by law, or by search warrant, subpoena or court order.
Under UK data protection law, your rights include:
- a right to withdraw your consent to the processing of your personal data to which you have previously consented.
- a right to obtain a copy of the personal data which we hold about you.
- a right to object to the processing of your personal data for the purpose of direct marketing.
- a right to have incorrect personal data we hold about you corrected.
To obtain a copy of the personal data we hold about you, please write to us at the following address: Privacy Co-ordinator, LighterLife, Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19 5QF enclosing your postal details, proof of ID (a copy of your driving license or passport), and a cheque for £10 payable to LighterLife UK Limited.
Linking to other websites
Our website may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
The services available on this website are only for persons resident in the United Kingdom and the Republic of Ireland. Information regarding products, services, rates and promotions are applicable to these countries only.
No representation or warranty is given that the materials contained in the site are appropriate to, available in or relevant for any other location.
To change any of your details that we hold about you please contact firstname.lastname@example.org