Privacy Policy

Our Commitment to Your Privacy

(effective from 26/09/2016)

View archived version

We are LighterLife UK Limited (Registered No: 3164308, VAT Registration No: 666003451) whose registered address is at Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19 5QF.

All references in this privacy policy to 'we/our/us' refer to LighterLife UK Limited and its affiliate companies which are in the same group of companies as LighterLife UK Limited.

This website at is owned and operated by LighterLife. Your privacy when you use our website is of the utmost importance to us. At LighterLife, we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

Please read this privacy policy carefully before submitting any of your personal information to us.

This privacy policy may be updated from time to time. The date of the most recent revisions will appear on this page so please visit this privacy policy each time before you submit your personal information.

Information LighterLife Gathers and Tracks

LighterLife gathers two types of information about users:

Personal Information is any piece of information which refers or relates to you personally such as your name, e-mail address and postal address. We will collect personal information from you only if you voluntarily submit such information to us.

You do not have to provide us with personal information to visit this website. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.

Your supply of personal details, including e-mail address, to us is provided by you free of charge, and in supplying such information it is not dependent on us providing anything in return.

Non-Personal Information: This is information LighterLife gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers' needs and to help our advertisers and sponsors better understand the demographics of our audience.

User Information

There are many features on this website for which no registration is required. However, if you are interested in obtaining information, products or services from LighterLife, or in participating in certain activities on this website (such as locating the counsellor in your area, subscribing to our high quality magazine, or expressing your interest in becoming a self-employed LighterLife Counsellor or a LighterLife Friend), you may need to provide us with information about yourself. For example, to subscribe to the LighterLife magazine, we need to collect information about you to process the transaction, fulfill your order and provide you with the services and communications you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details.


Our website and services are not designed for, or directed to, individuals under the age of 16.

We will never knowingly request personal information from anyone under the age of 18 without requesting parental consent.

Usage tracking

LighterLife tracks user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. LighterLife does break down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).


We use cookies to give you the best browsing experience and to help us understand how you use our site. Cookies are small snippets of data stored on your computer and some have already been set. By continuing to use our website you are accepting our use of cookies. To find out more, read about cookies.

What are cookies?
Cookies are files that contain small amounts of data. They are placed on your computer or other device by the websites you visit. 
Different kinds of cookies do different things ranging from making a website work to making it easier to use and enabling website owners to understand more about their visitors.

We use cookies to:

  • Ensure your privacy is safeguarded in any secure area
  • Gather information about which pages are most relevant to visitors
  • Store details you enter into our calculators, tools and demos so you can make the most of our online services
  • Store details of your marketing, product and other preferences to enhance your visits
  • Evaluate how effective our advertising and promotions have been to improve our performance

We don’t use cookies to:

  • Store information which means that you can be personally identified
  • Track your browsing after you've left our websites
  • Sell or distribute cookie data (without your consent)

What happens if I turn off cookies in my browser?
Up-to-date browsers give you the option to accept or decline cookies. This is a global setting that applies to every website you visit.

If you do switch off cookies at a browser level, your device won't be able to accept cookies from any website. This means you will struggle to access the secure area of any website you use and you won't enjoy the best browsing experience when you are online.

If you want to change the cookies settings in the browser you're currently using, please go to:
the online help section for your browser settings > under the bonnet > content settings > cookies settings > internet options > privacy > advanced (this will depend on your browser)

How We Use the Information

LighterLife uses your personal information to maintain and manage your account, deliver services that you have requested, and generally enhance your experience on our website. Examples include, but are not limited to:

  • Processing your orders for products and groups to be provided to you
  • Locating and putting you in touch with the Counsellor in your area
  • Processing and tracking your membership and magazine subscriptions
  • Processing your request to become a LighterLife Counsellor
  • Providing the services you request
  • Processing and tracking your purchases of LighterLife products and services to a LighterLife Friend who refers you to LighterLife
  • Sending you magazine renewal notifications
  • Sending you other administrative and marketing communications
  • Sending you surveys
  • Provide you with information which may be of interest to you from time to time (if you consent to receiving this)

We use tracking information to determine which areas of our sites users like and don't like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in search functions as one of many measures of what interests our users. But we don't track which terms a particular user enters.

Sharing your personal information with third parties

LighterLife contracts with other companies to obtain certain services on our behalf, including credit card processing, delivery, and conducting surveys. We provide these companies only with the information they need to perform their services, and they are permitted to use the information only for that specific purpose or as required by law, or if you have agreed to any additional use or sharing of your information.

LighterLife will share your personal information with Counsellors from time to time to enable them to contact you for the following purposes:

  • Provide you with counselling services
  • Conduct market research and surveys on behalf of Lighterlife (if you have chosen to participate)
  • To send you information which may be of interest to you (if you have consented to receive this)

LighterLife will share your personal information with Friends who are licensed by LighterLife to refer customers to LighterLife and who have referred you to us, or where you have quoted their unique tracking code when you have purchased a product and/or service from us. The information we may share with them will be limited to your name, e-mail address, and the volume/value of Foodpacks and/or groups sessions you have purchased from either a Counsellor or from LighterLife2U.

How is the Information Protected

LighterLife operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

We take reasonable precautions to keep your personal data secure, and require third party data processors to do likewise. All personally identifiable information is subject to restricted access to prevent unauthorised access, modification or misuse. Please note, however, that we may release your personal data if required to do so by law, or by search warrant, subpoena or court order.

Your Rights

Under UK data protection law, your rights include:

  • a right to withdraw your consent to the processing of your personal data to which you have previously consented.
  • a right to obtain a copy of the personal data which we hold about you.
  • a right to object to the processing of your personal data for the purpose of direct marketing.
  • a right to object to the processing of your personal data by a LighterLife Friend.
  • a right to have incorrect personal data we hold about you corrected.

You can exercise your right to prevent processing of your personal data and “opt out” at anytime by emailing us at inserting “UNSUBSCRIBE” as the subject.
To obtain a copy of the personal data we hold about you, please write to us at the following address: Privacy Co-ordinator, LighterLife, Cavendish House, Parkway, Harlow Business Park, Harlow, Essex CM19 5QF enclosing your postal details, proof of ID (a copy of your driving license or passport), and a cheque for £10 payable to LighterLife UK Limited.

Linking to other websites

Our website may contain hyperlinks to websites owned and operated by third parties. These websites have their own privacy policies and we urge you to review them. They will govern the use of personal information you submit whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.


This website (excluding linked sites) is controlled by LighterLife UK Ltd which is a company established in the United Kingdom. The site can be accessed from various other countries around the world. This privacy policy is governed by English law. You also agree and hereby submit to the exclusive jurisdiction of the courts of the United Kingdom with respect to such matters.


The services available on this website are only for persons resident in the United Kingdom and the Republic of Ireland. Information regarding products, services, rates and promotions are applicable to these countries only.
No representation or warranty is given that the materials contained in the site are appropriate to, available in or relevant for any other location.


To change any of your details that we hold about you please contact

Last updated: 19th Sept 2016