Help and FAQs
If you have a
question about LighterLife's weight-loss and
weight-management programmes, please view our programme
frequently asked questions at
http://www.lighterlife.com/how_does_lighterlife_work/frequently_asked_questions.aspx.
- How can I contact
LighterLife?
- Can I buy from the shop even
though I’m not on a LighterLife programme?
- Can I buy the
LighterLife magazine online?
- Can I buy gift
vouchers and gift cards online?
- How do I use this
site?
- How do I cancel my
order?
- How do I return an
item?
- What happens if an
item was damaged or the wrong items were delivered?
- My order
hasn’t been delivered. What do I do?
- How much does delivery cost?
Enquiries about your order:
Email: CustomerServices@lighterlife.com
Phone: 0844 844 0970 (between 9:00 and 17:00, Monday to
Friday)
General enquiries:
Email: inform@lighterlife.com
Freephone: 0800 2 988 988
Or write to:
LighterLife UK Limited
Cavendish House
Parkway
Harlow Business Park
Essex
CM 19 5QF
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Yes, our online products are available for anyone to
purchase.
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You can: it will cost either £20 for eight issues, or £3.20
for a single issue. Its easy to subscribe to our magazine and have
your copies delivered directly to your door. Just go to: http://www.lighterlife.com/subscription.aspx
and subscribe online. You can even pay by cheque if that’s easiest
for you.
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Gift vouchers aren't currently available
online, but can be bought directly from LighterLife Counsellors
for their existing clients.
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You don’t need to be a LighterLife client to use this site, but
before you are able to checkout your purchases you'll first need to
register on the site.
Start by clicking the “Register here” button on the right-hand
side of the home page. You will need to provide us with a
username (we suggest you use your email address), and a password
(minimum six characters including one or more numbers).
All you do then is fill in some personal details,
including your delivery address, and you're registered. If you're
already a LighterLife client insert your membership number, your
surname and your date of birth and we will link your shop account
to your membership details.
Once you've registered, each time you come back to the shop
you can simply use your username and password to sign straight
in.
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You can cancel any of your current orders prior to dispatch by
calling the Customer Service Number 0844 844 0970 between 9:00 and
17:00 Monday to Friday. Please note that orders cannot be cancelled
from the My Account area or by email.
If you change your mind about any part of your order you can
notify us to cancel it within seven working days of the day after
the item was delivered. To do this please call us on 0844 844
0970 (hours: 09:00 - 17:00, Monday to Friday).
Please note that you will be responsible for the cost of
returning all items to us unless we delivered the item to you
in error, or if the item is damaged or faulty.
As soon as you've notified us about your return we'll refund
your payment method with the purchase price and standard delivery
cost. We regret we cannot refund any priority, express or courier
delivery charges.
This doesn't affect your statutory rights. For more information
about your other statutory rights, please visit the Department of
Trade and Industry's website at: http://www.consumerdirect.gov.uk/
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To return an item please contact us on 0844 844 0970 (hours
09:00 - 17:00, Monday to Friday).
We'll tell you what to do next and give you a returns
authorisation number to include with the goods being returned.
Items returned without a returns authorisation number cannot be
accepted.
As soon as you've notified us about your return, we'll refund
your payment method with the purchase price and standard
delivery cost. We regret we cannot refund any priority,
express or courier delivery charges.
Please note that the costs of returning your order are your
responsibility, unless we delivered it to you in error or it's
damaged or faulty. For your protection, we recommend using a
recorded-delivery service if the value of the item(s) returned is
more than £35.
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To arrange a replacement for any items that have been damaged in
transit, or to report any errors with the contents of your order
please call us on 0844 844 0970 and we'll be happy to
give you a refund or offer an exchange.
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Please allow up to five working days for delivery of orders
sent by first-class post. If you haven't received your order after
this time, please call us on 0844 844 0970 and we'll
sort it out for you as quickly as possible.
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